Accelerometer stops working

[Mikvandorp]

The accelerometer of my x performance stops after some days so auto-rotate and other stuff does not work anymore until I reboot...

[VictorC1]

I've the same issue

[GoodVibe73]

Same here (in The Netherlands).

Tried disabeling several apps etc, but no result.

Contacted Sony Care, they advised a factory reset (not sure if that will work since several people in this forum already tried this).

Does/will Sony respond in this forum ?

[Bfonteyne]

Hi,

I followed the steps as described by ianchen1967. I did this on Friday afternoon and up to now, all is working fine.

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ianchen1967 wrote:
Below solution works so far after five days's trial. No functions and apps need to be disabled.

You should remember your google account and password before going.

(1) go to Settings - Apps - App Google, press Disable, this will unstall App Google from your phone, and no need to install factory version.
(2) go to Settings - Account & sync, press Google and click right-top corner to open menu, press Remove account.
(3) Restart your phone.
(4) Enter Google play store, you will be requested to login your Google account. Do it.
(5) Search App Google in Google play and install up-to-date version of this App, then open/enable App Google. Done.

[igge71]

Any confirmation if it's a hardware or software problem?

[hizhnyak]

not so fast!

It`s may be 3-24 hours fo testing...

[xluigi]

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@Fonteynb wrote:

Hi,

I followed the steps as described by ianchen1967. I did this on Friday afternoon and up to now, all is working fine.

---

@ianchen1967 wrote:
Below solution works so far after five days's trial. No functions and apps need to be disabled.

You should remember your google account and password before going.

(1) go to Settings - Apps - App Google, press Disable, this will unstall App Google from your phone, and no need to install factory version.
(2) go to Settings - Account & sync, press Google and click right-top corner to open menu, press Remove account.
(3) Restart your phone.
(4) Enter Google play store, you will be requested to login your Google account. Do it.
(5) Search App Google in Google play and install up-to-date version of this App, then open/enable App Google. Done.

---

Not the solution , at least for me...

[igge71]

Didn't work for me either

[Norberto_]

I hope Sony guys are checking this thread.

I can provide logcat where a sensorservice error can be found.

[Spencer723]

I notice that my accelerometer stops working when I open the camera. After I close the camera, I can no longer use the accelerometer and gyro and the diagnostic tool fails for those tests until I reboot.

EDIT: Well, I thought it was the camera, but I rebooted this morning and didn't use my camera and now it's not working again. Now I'm not sure what's causing the issue.

[Mstang]

Same issue on my x performance f8131. Android 6.0.1. Build no. 35.0.A.1.282.

Contacted Sony support AU. Did the software repair, but will only work for an hour or so.

I reboot, open album to make sure it's working, come back and hour or so later, after not opening any apps, open my album, and surprise surprise, not working.