I bought the Sony UBP-X800 UHD Blu-Ray player when it first came out thinking I was doing the right thing.  After all my Sony TV has received regular updates to make sure it can cope with different formats and sources.  Now I discover that Sony can't update this player to Dolby Vision because the chip isn't able to cope.

I know that you can never guarantee future-proofing with any product but I feel ripped off that just one year later Sony has brought out a new UHD player with Dolby Vision.   I emailed Sony's CEO just to express my disappointment politely - of course not expecting anything to change but just to give feedback on letting loyal customers down.  Just to make the point.  No response or acknowledgement even from anyone in Sony.

Not what you hope for from a respected brand like Sony.