I been purchase and £650 laptop last year from Currys shop Evesham. It's been clicking since I bought it but never imagine it could be the hard drive. So because a friend knew much than me on laptops he told me to take it back as it could be a hard drive problem. So on beggining of october I took it back to Currys as is still was in the guarantee. After 4 weeks I decided to take a short visit to the shop and ask about my laptop. They told me that my laptop is with Sony and is still with them, probably unfixed. So after that visit I decided to call Sony directly and to ask about a quick update on my case. They told me that it hasn't been fixed yet because they are still waiting for the part. I was shoked, as it's been 1 month gone and my laptop still was not been fixed. After 1 week I receive a phone call from Sony, and I been told that my laptop is not going to be fixed anymore from unknown reason and I will receive a full refund. I got an email on the same day asking me to send a copy of my receipt with how much I paid and full bank details. This was in 13th november and I still haven't receive any mail back or an update regarding my payment since that day. I don't know how much long I have to wait. I been having only sony laptops since 2007 but I'm just thinking to buy something else from now on as the customers service from Sony is ridiculous.
My case ID is: 9341103
Is anyone could help me? I want to know why is it taking so long. Where is my refund gone? What can I do?
Thanks
