KDL32W705B - Launch Guide and Search no longer working

[GeoffPunnett]

Yesterday, 25/02/2021, TV Guide returns "Not Available". Can use just "Launch Guide" but then have "no information" against most of the TV channels. Anyone have any suggestions to put this right?

[Peter_S.]

Hi,

Have you restarted your TV by disconnecting it from power for some minutes?

Cheers
Peter

[GeoffPunnett]

Thank you Peter. I've tried disconnecting the TV, and all the devices connected to the TV, for an hour but without success. I have performed a Factory Reset and now cannot access any TV Guide.

[Eugbug]

Yes, same problem here. It no longer appears as a device either for connecting to from the YouTube or YouTube music apps on mobile devices. Support suggests updating the firmware and doing a factory reset, but that's more hassle and there's the risk of the firmware update failing half way through,then nothing works. Also a factory reset would require extracting the channel setups to USB and then reuploading them to the TV. Maybe there's a simpler solution. Have Google changed the way these apps work?

[GeoffPunnett]

Launch Guide and Search now works and the only thing I can remember trying was to disable "Software Update". Can't think why this seems to work; perhaps Sony Technical Support can provide an answer.

[HannahEd01]

Hi Eugbug, the software update shouldn't stop halfway. And you shouldn't extract the channels before the factory reset as the TV will re-tune within the setup which doesn't take long anyway.

[GeoffPunnett]

Sorry but I don't understand your comment. I only switched off the automatic software update after the problem occurred.

[HannahEd01]

I'm sorry, was talking to Eugbug.