Sony BDPS5200 and Netflix subtitles support

[r9800pro]

Hello, I've purchased the Sony BDPS5200 player last year from Amazon.co.uk and it has been working great and I preferred its multi-media capabilities more than my Playstation 4.

However earlier this month when Netflix released their service worldwide, I was shocked when I saw that the BDPS5200 does not support Arabic subtitles via the Netflix app and upon contacting Netflix, they asked me to contact Sony.

Is there anything that can be done to fix that issue?

Best regards.

[Anonymous]

Hi there

This may have been fixed now, but according to Netflix:

"

You can also see which movies and TV shows offer audio and subtitles in your preferred language by visiting netflix.com/subtitles. Due to the large number of languages available, Netflix only displays the 5-7 languages most relevant to you. If the language you are looking for is not available, you may adjust your language preferences on the Your Account page, then return to netflix.com/subtitles to see more options.

Note: Some languages may not be available in some regions, even after changing your language preference."

Also, according to HERE:

Cheers

[r9800pro]

Thank you for your reply.

Unfortunately the Sony BDPS5200 device itself doesn't support Arabic subtitles for Netflix and the Netflix app is very slow on it.

I was hoping that Sony can update the device and/or the supplied Netflix app to support Arabic.

[Anonymous]

Hi there

Its this last part that is the kicker:

"For an English user interface, but Arabic subtitle support: Roku 3, Roku Streaming Stick, any TV or Blu-ray player with a 2015 model year, and some with a 2014 model year."

The BDP-S5200 is a 2014 model - since its been 11 months since your post (appoligies for that by the way, been going through some older posts with 0 replies), it is unlikely Sony/Netflix will update the app on this player for arabic subtitle support.

Upon saying that though, I still think its worth you contacting Sony Support and providing them feedback on this - as Sony might not know that there is a requirement for this.  See:

http://services.sony.co.uk/supportmvc/en/Contact/Email

Cheers

[r9800pro]

Thank you very much for the suggestion.

Although I think I've already contacted Sony's support when I started this thread, I found no trace in my email for their automatic reply. I opened a case just now and got an email confirmation so I am keeping my fingers crossed.

[ali_amayreh]

I have the same problem with my bdv-n5200 home theater !!

shame on you sony!