Where to start with my experience thus far...!?
I bought my XD9305 55inch TV last year in July...and within a month or so I started noticing small issues happening every few weeks, which I decided to just ignore as they were probably just android software issues.
For example, i'd get a black screen when trying to play content on Netflix or Amazon, or an error message would appear on the screen...or the sound would suddenly turn off, all of which would be resolved by turning the tv off and then on again.
Unfortunately, like everyone else here...I then had the TV die on me about 3 weeks ago, where no matter what I tried it simply wouldn't turn on. It was at this point I contacted John Lewis Head Office with a complaint regarding the TV...and then also found the topic on this forum.
John Lewis basically advised that (as others have noted), they would need to attempt a repair in the first instance...which would be conducted by their Partner Martin Dawes. Martin Dawes collected the TV (one member of staff I might add, who struggled to carry it), and provided me with a loan set...and confirmed that it would probably be the DPS board (as they have carried a number of repairs on the model in recent months.
The TV was then returned (again by one person struggling to carry it), and everything appeared to be fine...apart from the fact I noticed when light hit the tv from a certain angle, small incremental indentations were now running along the bottom of the screen (where it meets the frame). I also then started getting the same type of error messages on a daily basis over the following week...which I then contacted John Lewis about again.
They once again advised the TV would need to be removed by Martin Dawes for inspection...which happened last week (again, by one person! note, each member of Martin Dawes that has turned up has said it was a 2 man job...but management only allocated 1 person). The rep from Martin Dawes confirmed when he turned up, that he could see the damage to the screen, but it would still need to be inspected.
I've now been contacted by John Lewis again, to advise that under test conditions Martin Dawes cannot find anything causing the errors...and also cannot see any damage to the screen. They have intimated they believe the errors are being caused by my own internet...or by other 'local issues'...and that the damage was due to the sunlight in my livingroom! They have also told me that I need to do a full factory reset to solve the error messages.
Note, despite myself referencing this forum thread to the John Lewis customer care contact...where a few people note they bought their tv from John Lewis, the contact there claimed nobody at John Lewis is aware of any issues with this TV model, and that it's simply been removed form sale due to the fact a new model has been released.
To say I'm currently unhappy is an understatement...I've also raised this with a Technology Journalist that i noticed had done a review on the model (John Archer), and linked him to the forum thread. John has subsequently advised he is going to investigate the problem, has contacted Sony for an official response...and will look to publish an article in the next few days (so maybe something to keep an eye on there!).
I think i'm at the point now of arranging a county court claim myself...so would definitely be interested to hear any updates from LF69LF on how theirs is going?
