Sony Bravia KDL-65W855C Digital Input missing

[mus22sal]

Hi All 

i have 10 x KDL-65W855C in our office showroom.

An ex employee somehow removed the TV option so now you cannot tune or get any freeview or any sort of tv broadcast option and i am unsure how he has done this.

i have factory reset and tried many options however i am unable to actually revert back to factory settings with the tv option.

is there anyone that can assist.

[mus22sal]

I must say sony have an amazing customer service (NOT) "Sorry Sir because you are out of warranty you cannot ask any questions as our engineers only deal with questions when in warranty" That i think is one of the most worst customer service. Simple question to manufacturer does this Model FWL-65W855C have a way to enable the tv function yes or no the thing has a tuner on the back of it. Great customer Service Sony .

Alternatively thanks to everyone that actually did try and help in the community.

[rooobb]

You can find the specification by yourself regardless of Sony support. No tuner.

https://pro.sony/en_GB/products/pro-displays/fwl-65w855c

[mus22sal]

then what is the tuner in the back of the tv in the picture?

[rooobb]

Probably if you open the TV there is nothing connected to it

[mus22sal]

i have opened the tv and seen the board it has a tuner on it 

[rooobb]

Don't know how to help you further. Maybe the hardware is there ma not enabled by the software. From the specification it is not supported.

[mus22sal]

thanks for trying the joke is the board for KDL and FWL are the same so i wonder what actually differenciates the two.

[Win_88]

Not sure if this is something that's locked on the firmware level but if the official specs say the tuner shouldn't work, then there isn't much you can do about it with the help of Sony.

Win_88