No sound on xh90 at all!

[Brittle.bones90]

Hello together,

so I’m using my xh 900 tv for almost two month now and so far everything worked fine. I’m using the hdmi 3 for my ps 5 bc of the 120hz and that’s mainly all I’m using it for. I also use a Sony sound bar (xh8500) over the optical in. Yesterday all out of a sudden I get no sound at all anymore. Even if unplugg my sound bar and try to use the tv speakers there’s not a single sound coming out of the tv anymore. I tried different settings and unplugged everything at least twice... the tv won’t make a sound anymore. Any help would be really appreciated. Happy holidays 

[jezzafisher]

Hi - first of all check if you need to update the software.

Then I'd be using HDMI 4 for the PS5, as HDMI 3 is reserved for eARC also.  So if you can use your soundbar over HDMI in HDMI 3 that would be the ideal set up.

Unfortunately then if playing about with menu settings doesn't change anything, try a full reset of the TV.

[Joe_Dohn]

Maybe try clearing the cached data (Settings - Device Preferences - Storage - Internal Shared Storage - Cached data) and hold the power button for a restart before a factory reset, that's usually enough and doesn't affect your settings, apps, etc.