Join now - be part of our community!

KD43XG81 black screen issues

SOLVED
profile.country.GB.title
jazuk1
Explorer

KD43XG81 black screen issues

Been a sony only purchaser for 40+ years but this tv is getting me down.

 

The Tv keeps on black screen freezing, has sound but simply no remote action or picture. The white light flickers on pressing any remote button but no picture change. even pressing power button on remote for more than 10 seconds no power recycle. I have to unplug the power form the tv to reboot it.

 

Even presseng help can cause it to freeze.

 

Then its the 2 mins to boot up android then connect to internet download tv guide which I have 1gb ethernet not wifi. Its slow.

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
profile.country.GB.title
jazuk1
Explorer

Sorry for he delay on the reply

 

Updated the firmware to the nov 19  release 6. 6545.

Reset.

Did not link with google

Did not load freeview

 

Fantastic result no system freeze. 

Freeview way better than youview for tv guide shame we cant have the catchup fuction watch from start in freeview.

 

So like pre 2005 sony still wont accept itv services and shoehorn youviews old system to get it. My old sony tv I had a ps3 to do this then youview box but now a fire stick since amazon dropped support for prime on the sony tv. Got it for £20 discounted as a sony user. Both tv and firestick have replaced my tv and youview box in my main bedroom. 

So we have bbc app but no other catch up unless you downgrade to youview. So just got a 4k fire stick for this tv, again for £20 on black friday as its the same interface. It even allows watch from start on live tv stream. 

 

Also the sony remove works with he fire stick

 

So sort of de smart the tv.

 

Just also upgraded my av amp from db798 to dn1080 with 4K main reason was single button power on. I had a power plug/ standby saver, which turned on the power to the tv then to connected devices, amp, ps3 ect using the sony remote power button. I had to change to a different one that keeps the power on for the tv during standby, but this tv in dark scenes does not draw enough power so it powers off the connected devices.

For some reason since the upgrade I cant have both tv and audio out / optical sound. Also bit annoying devices going on and off. So dumping the power plug. The av amp is fairly old no HDMI.

 

Now connected  and HDMI ARC with single remote control auto power on/ off and volume. Nice to have a tv screen interface no on hands and knees in front of the amp. Sounds well improved guess with changes in codecs over the years well 15. 

 

jas

 

View solution in original post

4 REPLIES 4
profile.country.GB.title
LightFoot
Specialist

Hi @jazuk1   I would be inclined to try a full Factory Reset. Are you on the latest firmware v6.6545.

https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43xg8196/artic...

profile.country.GB.title
jazuk1
Explorer

Hi thanks for the quick reply

 

Will try reset, did this before when I disabled you view only o=t find out no itv catchup. 

 

Pressed help button to check firmware then froze and its not current. so just downloaded on pc now and update and will do a factory reset with no you view,

 

Also having issues with HD channel sorting, must say having to upload to usb stick, then oc to sort then save and upload to tv is not f=great, last tv each time a rescan would cause the hd to be moved and a sad time to resort on remove I eventually gave up. now if we need to retune we have to go through this for hd on a 4K tv. surly the hd channels should be moved up automatically on this smart tv than having to juggle.

I cant seem to get the tv to upload the changed list now. it goes back to non hd.

profile.country.GB.title
jazuk1
Explorer

Sorry for he delay on the reply

 

Updated the firmware to the nov 19  release 6. 6545.

Reset.

Did not link with google

Did not load freeview

 

Fantastic result no system freeze. 

Freeview way better than youview for tv guide shame we cant have the catchup fuction watch from start in freeview.

 

So like pre 2005 sony still wont accept itv services and shoehorn youviews old system to get it. My old sony tv I had a ps3 to do this then youview box but now a fire stick since amazon dropped support for prime on the sony tv. Got it for £20 discounted as a sony user. Both tv and firestick have replaced my tv and youview box in my main bedroom. 

So we have bbc app but no other catch up unless you downgrade to youview. So just got a 4k fire stick for this tv, again for £20 on black friday as its the same interface. It even allows watch from start on live tv stream. 

 

Also the sony remove works with he fire stick

 

So sort of de smart the tv.

 

Just also upgraded my av amp from db798 to dn1080 with 4K main reason was single button power on. I had a power plug/ standby saver, which turned on the power to the tv then to connected devices, amp, ps3 ect using the sony remote power button. I had to change to a different one that keeps the power on for the tv during standby, but this tv in dark scenes does not draw enough power so it powers off the connected devices.

For some reason since the upgrade I cant have both tv and audio out / optical sound. Also bit annoying devices going on and off. So dumping the power plug. The av amp is fairly old no HDMI.

 

Now connected  and HDMI ARC with single remote control auto power on/ off and volume. Nice to have a tv screen interface no on hands and knees in front of the amp. Sounds well improved guess with changes in codecs over the years well 15. 

 

jas

 

profile.country.GB.title
Playstore1
Explorer

Hi guys I have sony experia 10 and my screen seems to be flickering brighter and dimmer for some reason haven't changed any the setting for the screen to adapt to lighting ie anything