49X8309 and CT260 soundbar

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paulpmp
Explorer

49X8309 and CT260 soundbar

Just started having problems with Netflix 5.1 default giving distorted sound through the soundbar.  No problems if Netflix 5 selected.

Just want to make sure the problem is likely to be the soundbar before I invest in a new system

Would disconnecting arc be a possible solution and only using optical cable?

3 REPLIES 3
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Peter_S.
Genius

Hi Paul,

 

Could be a cable issue. I would recommend to test with optical cable only.

If the issue persists with 5.1 I would recommend to reboot the TV/soundbar and see it this solves the issue.

If there's no issue with optical cable only I would go and buy an new quality HDMI cable.

 

Cheers

Peter

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paulpmp
Explorer

Thanks. I notice Sony have a notice about issues with some soundbars and Netflix 5.1 with some hardware or software updates required but no mention of the CT260 so it maybe it is a soundbar issue.

Paul Powici
Edit: for your privacy please don't share personal details like phone numbers.

profile.country.DE.title
Peter_S.
Genius

Hi Paul,

 

To be on the safe side I would recommend to get in touch with Sony service.

 

Cheers

Peter