Timelapse app from Play Memories will not download

[samuellyngset]

Hi!

I recently fully reset my Sony a7S camera. I then tried to install the timelapse app via Play Memories Camera Apps on the camera. I have allready paid for it, so no problem there. But after the reset I can not get it to install on the camera again. The app wasa on the camera earlier, but got deleted when I reset the camera. 

I also tried installing from the website to the camera (via USB), with the same problem. It says that it is paid for, but can not install. 

Anyone had similar problems?

Thank you

Elias U

[Sean_Mc]

Hi Elias,

Welcome to the Sony Community.

I'm looking into this and will update the thread when I have an answer for you.

Best wishes,
Sean 

[The_Black_Rose]

Hi Elias,

Did you follow the steps here: https://www.sony.co.uk/electronics/support/e-mount-body-ilce-7-series/ilce-7s/articles/00110441 ?

Cheers,
The_Black_Rose