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Summer Cashback Error on Camera Lens

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lendooo
New

Summer Cashback Error on Camera Lens

Hi

 

I correctly and succesffuly registered a Summer Cashback Claim for my Sony Alpha A7iii. No issue.

 

However, i clicked the "Claim another product" (Or whatever the respective button was) for my 85mm f1.8 lens.

 

I completed the form, which followed with an error page for the claim, asking me to log-in.

 

I then try again, and the site states an error message saying..

 

"

Please check the following error(s):

  • A claim for this product has already been submitted, please check your serial number.

"

 

..yet, i never received a confirmation mail concerning the first attempt on the cashback for the lens. What's going on here?  I have no claim ID, as i have no email. The lens is new, no previous owners and was bought from a high street shop.

 

Please help!

1 REPLY 1
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Pascale_F
Moderator

Hi lendooo, 

Welcome to the Community. 

It's best to contact Sony Support about this.

Thanks,

Pascale