Cashback issue - can't enter email address

[Pegglesmonster]

Is anyone having the same issue as me when they're trying to claim the cashback? I get to the form where you enter the contact details and the email box is grayed out so I'm unable to enter any text into it, but it's a field you must enter to submit. I've tried this on my Mac, a window PC using chrome AND windows explorer. I'm logged in as I'm trying to submit so it feels like the email should automatically populate? 

[The_Black_Rose]

Hi Pegglesmonster,

I've just tested the website and I didn't face this issue. Could you try to clear the cache of the browser and let us know if it works?

Cheers,

The_Black_Rose

[Pegglesmonster · Accepted solution]

Hi there, 

Thanks for the advice. I've tried to clear the cache but it still didn't work. I've now created a new account on mySony and that seemed to have solved it for some strange reason! 

Cheers!