Hi @Pj07, I am sorry to hear about this.
As this is an international support forum, I would suggest that you get in contact with your local support team in order to have your phone sent to an authorized service center. If you have any questions regarding the service, such as routines, warranty and consumer laws, these type of questions are best answered by your local support team as well, as they vary between markets.
Let me know if you have any other questions regarding your phone!
