Why is the Community logon so flaky?

[royabrown2]

About one time in three, I go to log in, and the progress bar flashes across the top of my iPad screen, and nothing else happens.

If I leave it for several hours, it then may or may not right itself.

If I use a different browser, it usually works.

But if I want to check out the Community straight away, on my preferred browser, I have to go Settings/Safari/Advanced/Website Data, let it populate, and then Search for ‘Sony’, and delete some or all of the entries presented.

After which, the ineffective progress bar no longer happens, but I get an alternative logon, have to accept cookies again (which isn’t surprising) but often it goes to 2FA via an email passcode (which is).

Can somebody please fix this, or tell me how to avoid it, or at least tell me the minimum number of Sony website data entries I need to delete, and which ones, to be able to log in once more with the least extraneous steps?

[TheMaze]

Hey @royabrown2 

Did you try clearing the caches of your preferred browser?

Clearing the caches and cookies usually helps with these issues.

[royabrown2]

@TheMaze 

That’s what the procedure described in my first posting does, except that it pinpoints Sony entries rather than throwing the baby, of every other site I use in an optimised way, out with the bathwater of whatever Sony decides to hold in the cache that prevents me going forward.

But yes, I know that clearing these things down helps.

However, I think it’s for Sony to look at exactly what they are cacheing that is preventing a logon, or maybe just to add some logic that says ”Look, this person tried to log on, has pressed the right button to log on, has generated no error condition, but winds up not logged on. So let’s allow him to log on, instead of being in this Schrödinger’s cat situation where he is both logged on (the only reason to ignore a logon request) and yet not logged on (as he can’t proceed on the Community).”

We aren’t talking about the odd cache lockup here that happens from time to time on any browser. We are talking about a one in four, maybe even one in three, chance that an attempted logon to the Sony Community will fail.

That’s too frequent 😢