Sony Bravia 7 not turning on with power button (remote and TV buttons)

[AnaDom]

I purchased the Sony Bravia 7 MiniLed Qled 4K tv a few weeks ago. Last week the power button on the remote and the power button on the TV both stopped working. The only way I can turn the TV on now is by unplugging it from the wall socket. Does anyone have any ideas of what the problem could be?

[LightFoot]

Hi @AnaDom   If it is only a few weeks old, then it is the Retailer that should be helping you. Don't allow them to try and pass you off to Sony Support, as it is their responsibility, I personally would insist on a replacement, or refund if that is not possible.

[MaggieGreene]

Hi @AnaDom, try the steps here: https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/k-55xr70/articles... If the issue remains, contact your dealer as the TV is still within the first 30 days from the date of purchase.