Problems watching Sky HD. HDCP error message. Please help!

[pcamichel]

Hello.  I am having an issue with my Sky HD box.  Since saturday it is displaying a message saying "This display does not support HDCP".  My only option is to press back-up.  When I do this the screen goes blank and nothing works.  I have been on the Sky website and followed their instructions and spoken to their call-centre but nothing works.  I have tried different HDMI cables, different TV's (KDL52HX903 and KDL26EX302 to name but 2).  I have done a software download on the box and reformatted the HDD (I think) and nothing works.  I would really appreciate any help as I am on the verge of replacing the Sky box but don't want to waste money if possible.  (By the way, none of the equipment is mine, I work in a Sony Centre)!

[jillywood]

Up until July 2012 I had no problems with any HDCP error messages, and I have surround sound, so it's not that.

Then sky sent me a new upgraded box as I was a valued customer!! since then, the error message appears regularly, I have had 4 engineer visits and 3 reconditioned boxes and 1 new box, still the error message appears and Sky have no idea how to resolve it.

[Nskatana12]

Hi, Can anyone please help. I have a Sony Bravia KDL-46HX803 tv. I recently changed my Sky plus box to a Sky + HD box. Now when either watch Sky or when switching on first thing, all it get is a Black Screen, no error message. It's happening 3/4 times a day, the only thing I can do is switch it off at the mains for 5 mins. Sky have changed the box 3 times and now taken the hdmi cable out and connected the sky box via scart. It's still happening. Would appreciate any help please. Getting fed up with this happening.

[Anonymous]

Hi there

I hope your not paying for HD channels as well?  As SCART does not output HD.  Very naughty of Sky.

I dont own a Sky box, so I cant help you really, but to be honest, this is a Sky box problem.  Considering your are on scart, have you tried changing the output resolution lower to SD or using AUTO instead.

Cheers

[justingould]

I bought a Sony LED Bravia at the weekend, and yesterday it started to display this message when watching Sky on a Sky+HD box. It happened mid program, rather than when switching inputs.

I tried a lot of on/off plug/unplug to no avail, so I went down the software update route. I found v8.233 for my TV model on the Sony site and updated via a USB stick. Pretty easy to do with the website instructions.

This has fixed the issue for me, at least for now.