unresponsive touch screen

[Xperialoco]

Just got my phone back from the Service Center due to battery problems. I waited two months just for them to fix my phone and now a few hours after I got it from the center touch screen wont work :smileyshocked:. tried SU and hard reset. I felt like they made my phone problem worst than it was before and they even forgot to return my battery too! now I dont know if I should return it back to them to fix the band aid solution that they made on  my phone. If there's anyone out there who knows a way to fix or calibrate my X8 xperia so that the touch screen would work... please leave a comment thanks!

[slimshaddy]

you should go to the centre again , and tell them the problem , or else after a day or two they may not take responsibility ,

since you have already tried updating you should contact them...

wait for some other user to reply ,

[gwhispererz]

Hi, just to further understand your issue, can you tell us more regarding the unresponsive touch screen?

You may want to check that you did not unadvertently cover the proximity sensor.

[Xperialoco]

I cant unock the screen because touch screen dont work. the keys below are still functioning like the back, home and menu button. nope I did not cover the proximity sensor. but I checked the home back back etc... special menu under proximity sensor it says "off"

[gwhispererz]

Move finger back and forth over the proximity sensor, you need to see 'on', 'off' ....

[Xperialoco]

the phone itself does not have a proximity sensor setting.. but under the service test using the secret code " home back back home back home home back" code. under proximity sensor it says OFF and when I cover the proximity it says ON. So I guess proximity sensor works fine and the touch screen doesnt. touch screen would work like once only or if I tap several times on a certain selection.

[gwhispererz · Accepted solution]

2 options for your issue ....

1 - Return it for repair.

2 - Software Repair phone with Update Service, hopefully it is just a software issue. If this works, you can avoid possibly another 2 months of waiting (as stated by your earlier post).

Here's the download link for Update Service, http://www.sonymobile.com/gb/tools/update-service/.

Download and install to PC/Laptop, launch it and follow on-screen instruction. Be aware that this process will erase phone data completely.

If Software Repair fails, you have no choice but to return it for repair.

[Xperialoco]

guess I really need to return it back to the service center because I already tried updating the software twice. 1. using the Update Service and 2. using PC companion.

[gwhispererz]

In that case, I believe you should return it.