The microphone and the speaker on my phone have not been working properly lately on my phone. It started vy the microphone not.working during phone calls. It would work i i was in speakerphone mode. Then the ear speaker stopped working but the microphone not in speakerphone mode started working again. I thought one of my apps might be interferring with them so I reset my phone to factory settings and still have the problem. Is there a way for me.to fix this?