- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Tv won't stay connected to wifi keeps connecting and disconnecting.
Hi guys, Every day through out the evening whilst watching TV, It keeps saying TV is not connected to the internet then a couple of minutes later it reconnects. I have checked and it is connected to my network, Also i have reduced my router to 2.4G for the wifi signal. Also the router is about a foot from the Tv.
Thanks Lee.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
go to help and it should be in the top right.
https://www.sony.co.uk/electronics/support/articles/00119543
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
@Liana.m Keep IPv4 enabled, but just to confirm, does your TV lose connection occasionally or does it not connect at all?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Thank you! I will try it- so it says it is connected this lasts seconds then by the time I’ve come out of the wifi options it says there’s no connection. So it lasts seconds then drops out
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Try tethering to a hotspot or using Ethernet to better understand the problem
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Sent from my iPhone
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
I'd say if you confirm this happens regardless of the network you're using, contact Sony support and log a ticket with them about the issue.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Has anyone found a fix? I started having this problem a couple of days ago as well, today it got to a point where the TV is unusable.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Hey kjus13, what is the model number of your TV?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
My TV is KD55AG8BU.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Hello @kjus13,
try to set the TV so it pulls the network time. This usually solves frequent disconnects.
- Nic