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mus22sal

Hi All

i have 10 x KDL-65W855C in our office showroom.

An ex employee somehow removed the TV option so now you cannot tune or get any freeview or any sort of tv broadcast option and i am unsure how he has done this.

i have factory reset and tried many options however i am unable to actually revert back to factory settings with the tv option.

is there anyone that can assist.

mus22sal

Ok i have done a slow motion video on the menue and i have noticed as you go to settings the "Channel Setup" option disappears very quickly so this tells me its there but disabled i have accessed service mode whcih then by pressing the enter button on remote i can see the digital and analogue tv options as well as the other sources.

can anyone advise where the enable disable is in service mode to get this resolved.

Win_88

Are "Retail Mode Settings" enabled by any chance?

Win_88

mus22sal

Hi Mate

Ye all checked its off.

Installed katest firmware factory reset from both UI and button combination.

Win_88

Try this on one of the TVs and tell us what happens when you try to tune: https://www.sony.co.uk/electronics/support/articles/00159906

mus22sal

Hi I have already tried that also but the tv feature is still missing.

HannahEd01

Hey, do you even get the option to tune on the setup? Maybe you're selecting cable instead of antenna if it comes on? Is there a box? Or are you using the aerial directly? If it's a box that might be the issue, it won't tune from the TV at all.

mus22sal

I just noticed on the back there are 2 models i wonder if my model is FWL - 65W855C but if it is there is a physical tuner on the back of the tv unless its a dud but this is getting really confusing now ?

rooobb

If your TV model is fwl is a business product not a consumer one. And probably does not have a tuner. Check with the Sony business product division at pro.sony.co.uk

mus22sal

What i dont understand is there is a tuner behind it unless it is a false or a dummy tuner. i have attached a picture to show you also i am sure when we first bought these they had the tv option.