Join now - be part of our community!

No streaming from app

profile.country.GB.title
Elcap100
New

No streaming from app

Hi got a very odd problem. My broadband is fine and connection is fine . I can stream Netflix ok, but when I try to stream or connect to YouTube or any other streaming app it won’t work unless I log out off my google account and then sign back in at it worksv

4 REPLIES 4
profile.country.GB.title
Sean_Mc
Moderator

Hi Elcap100,

 

Welcome to the Sony Community.

 

Can you let me know which product you are using?

 

Thanks,

 

Sean Mc

profile.country.GB.title
Elcap100
New

Hi sorry for the delay working away from home my Sony model was is 37BD3D0C-2E2A-473A-AFEF-8567BAE9F525.jpeg

 

profile.country.GB.title
Sean_Mc
Moderator

Hi again, 

 

Can you make sure that the date and time on your TV are correct?

 

Alternatively feel free to contact the support team for further help here.

 

Cheers,

 

Sean Mc

profile.country.GB.title
Elcap100
New

Hi thanks for reply the date and times are correct