Lost sound

[Keefyt18]

After update sound lost on apps tried reset no luck help

[Joe_Dohn · Accepted solution]

What TV are we talking about here and what update version are you referring to? Also what apps have this issue?

[Keefyt18]

The tv is a Bravia kd43xh8196 software version 

keenel4.9.125 apps that had problems prime Disney you tube these only apps I have on 

have managed to fix it using my phone as a hot spot and a factory reset (after unplugging everything and turning it off for 5 mins

i can only assume some problem with router ???

since reconnected router and still works

keith Tretton 

[Joe_Dohn]

This seems more like a software glitch since it's working now.

[Keefyt18]

I presume it is but don’t comprehend why doing a factory reset using my phone as a hotspot as opposed to doing a factory reset using internet connection directly??????

[Joe_Dohn]

The factory reset doesn't use Internet, I think the reset itself solved it, which is great!

[Semez1]

I had similar problem disconnect the power wait 20 sec 

That fixed the problem