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Warranty Repair Disgrace

profile.country.GB.title
johmason07
Explorer

Warranty Repair Disgrace

Returned My Mint A6000 12 weeks old for a software fault ( screen flashing a message) otherwise working perfectly now im being told Its Damage, Absolute disgrace, the camera is MINT & new and i was holding and pointing it when it went wrong. and to make matters worse i have to accept the repairs and cost within 14 days or they charge ME that has to be against the Consumer Rights Act 2015. it's absolutely disgusting - i would never have expected a Company like sony to act in such a threatening way to a new customer. - 

any suggestions please 

1 REPLY 1
profile.country.DE.title
IamNic
Expert

Hello @johmason07,

 

any case number?

 

- Nic