Update to A7M3 Firmware from 3.10 to 4.0

[luciano.o]

Hi, Has anyone tried to update their A7M3 to the latest Firmware version? I have tried to follow the on line user guide for the update and it always fails. The guide suggests turning the camera off and removing the battery and then re-launching the Updater App. After the 4th attempt with different USB cables I have stopped trying until I get some feedback from Sony or other users as to their experience? Has anyone tried this yet?

[luciano.o]

Thanks Jono, I don’t have windows, but I suspect the issue is with the Sony installer app. I won’t waste anymore time on it until Sony issue an update that works.

[Joe_Dohn]

Have you tried using a different PC/laptop? I've seen others with the same issue getting it fixed just like that, and it wasn't even a different operating system or version.

Hope this helps!

- JD

[Joe_Dohn]

Have you tried using a different PC/laptop? I've seen others with the same issue getting it fixed just like that, and it wasn't even a different operating system or version.

Hope this helps!

- JD

[jebrads57]

To answer your question I have tried on an Acer laptop and on a Sony desktop
to no avail.

[Joe_Dohn]

This is a bit thin, but have you tried installing PlayMemories Home, connecting your camera, then trying the update?

[luciano.o]

Thanks for the suggestion, but I can’t actually instal play memories on my Mac running Big Sur

[Strampke]

A wild suggestion.

Do a factory reset and try again.

It works with stubborn smartphones, so why not with stubborn cameras.

[HannahEd01]

Hi luciano.o, did you check the required operating system? Some mac version won't work simply. If yes, the next step after Strampke's suggestion is to send the camera for an inspection.