A6000 App Payments

[Liverpool-Lad]

Hi,

I've had the a6000 a couple of months now & found an online tutorial about an app (Smooth Reflections), which looked awesome.

I clicked on the app in camera I wanted, which told me to register with PlayMemories (which I did). It then told me I need to register a card or paymentsto buy the apps. I clicked on my email, which took me to Sony, where I could add funds to my Wallet. I did that (£5 added) but it's not come up in the wallet area for me to redeem the code to access the app. I have received an email to inform I've paid £5, but it's just vanished. When I phoned them up, I was past from pillar to post & back again, with no answers. So now I'm down £5 & still not got the app I wanted

Could someone on here please help me?

Cheers Dan

[Sean_Mc]

Hi there,

Welcome to the Sony Community.

We're looking into this and will be be back in touch with an update soon.

Thanks,

Sean Mc

[Win_88]

Hi,

I'd recommend reaching out to PlayStation support as they can help you whenever there are payment issues like the one you mentioned. You can call them on the number: 0203 538 2665.

Win_88