Xperia 5 III call issue

[AddisonP]

Hello!

I have the following problem with my new Sony Xperia III. If someone calls me and I answear or I call someone, sometimes that person doesn't hear me at all.This happened several times so far and it is getting pretty frustrating.Every time this happens I have to resume the call. The network signal is fine, the wi-fi calls are disabled.I don't know what is the issue and how can I fix it. Any help is more than welcome.Big thanks!!!

[HannahEd01]

Hey AddisonP, try the following: 

-Force restart the phone. 

-Restart the phone in Safe Mode: https://www.sony.co.uk/electronics/support/mobile-phones-tablets-mobile-phones/xperia-1/articles/002... 

-Perform a software repair: https://www.sony.co.uk/electronics/support/mobile-phones-tablets-mobile-phones/xperia-1-iii/articles... Let me know if that helps.