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Xperia 10ii - How do I make calls without cutting people off?!

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Hemmingjak
New

Xperia 10ii - How do I make calls without cutting people off?!

Whenever I make or receive calls, my screen doesn't lock and is forever flashing.  I also inadvertantly put callers on hold or mute without realising.  Is there a fault with my phone's sensor or is there a way to lock the screen during calls.  I read that the phone should automatically lock the screen when it senses it is close to the face.... thanks :slight_smile:

2 REPLIES 2
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Jess.09
Specialist

Did you try to run the proximity sensor test to check if it is an issue with the sensor,  in Settings > Support > Xperia tests?

 

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Uliwooly
Expert

@Hemmingjak 

 

Do test the proximity sensor as suggested by @Jess.09 , keep in mind that if the proximity sensor it's not in "contact/close proximity" with your face/ear, it won't lock the screen.