topic Re: KDL-46W905A Home button not responding. (and rant) in Other TVs

KDL-46W905A Home button not responding.

dingardn — Mon, 22 Sep 2014 20:02:49 GMT

To whoever is reading...

Went to watch a video on YouTube at the weekend and realised the Home button no longer brings up the Home menu, on either remote, but the TV clearly shows the remotes are working as the led flashes to indicate activity. The option button also doesn't bring up the options menu, but again registers the button being pressed and a factory reset doesn't resolve the issue. I can get to the Home menu by pressing SEN, then Home.

Essentialy all I'd like to know is...

1. Am I the only KDL-46W905A user with this issue? &

2. When (roughly) a new firmware update can be expected that will probably resolve this issue now it's been highlighted?

The result of the Phone call is that an engineer is to be sent out and no doubt they will probably just confirm what I've already said, it's firmware related. I was without my last Bravia for a few month after contacting support so unless this TV also melts I would prefer to wait for a FW update (which should now be getting looked in to) than send it off.

Re: KDL-46W905A Home button not responding. (and rant)

Anonymous — Mon, 22 Sep 2014 18:33:42 GMT

Hi there

Just going to have a quick run-down

You have identified a potential issue
You have contacted Sony to report this issue
Sony is sending an engineer round to confirm this issue

In regards to your first question about are you the only one. At this stage, I have not seen any reports of this issue other than yourself. Neither on this forum, or on other Social Media Forums. Therefore logically thinking, this may not be a FW issue, as the FW is the same across everyone and more would surely be reporting the fault by now. It could even be a remote control failure (sending wrong codes) or IR receiver faulty. Either way an engineer is the first step in resolving this problem.

If it is indeed a FW issue, your next question : When roughly a new FW update would resolve this. Who knows - no body would be able to tell you that.

To fix FW bug issue:

Sony first has to investigate and identify that it is indeed a FW issue
They then need to be able to reproduce this - if it cannot be reproduced, it cannot be fixed.
Once confirmed and reproduced, it then needs to be fixed - ie programming
Testing then is done
Then a roll-out

All this takes time.

Please keep us updated anyhow on what the engineer concludes.

Cheers

Re: KDL-46W905A Home button not responding. (and rant)

dingardn — Mon, 22 Sep 2014 19:40:37 GMT

Forgive my rant and thanks for the reply, I suppose my thoughts were focused more on the firmware because the last thing I expect to happen on a premium product is for the i.r reciever to have issues within the first 12 months of use. There is also no activity from the Home button on the back of the TV either. I just don't want to have to go through the rigmorole of being without a TV for three months again.

Thanks

Re: KDL-46W905A Home button not responding. (and rant)

hcr_hassen — Mon, 22 Sep 2014 22:08:17 GMT

It's likely not going to help, but did you try a new battery?

Re: KDL-46W905A Home button not responding. (and rant)

dingardn — Tue, 23 Sep 2014 04:34:52 GMT

The function isn't registered on any remote or using the Home button on the back of the TV so it's not that unless I open the SEN menu first. Thanks for the suggestion,

Re: KDL-46W905A Home button not responding. (and rant)

RegorsBack — Sat, 27 Sep 2014 14:26:43 GMT

Hi Quinnicus,

i have the x9005A 55" since the last Firmware update I have the exact same issues.

Remote HOME and OPTION buttons no longer work having to access via SEN

was working fine before the update.

We may find same issues trickling through from other users soon as this seems to have happened since the last FW update happened this month.

thought you may find the info useful.

lets hope Sony pick-up on it soon

cheers

Re: KDL-46W905A Home button not responding. (and rant)

Anonymous — Sat, 27 Sep 2014 14:59:48 GMT

Hi there

I saw a comment from someone on Sony's twitter feed yesterday also complaining about this issue (you?). From this I also started making an enquiry about it, but it was after hours, so wont know anything until at very least next week.

When I know more information I'll post it here

Cheers

Re: KDL-46W905A Home button not responding. (and rant)

mirabeaux — Sun, 28 Sep 2014 13:29:22 GMT

Hi,

I have had the same issue with my W905 since the last update.

I'll be interested to hear what response you get from Sony.

Re: KDL-46W905A Home button not responding. (and rant)

Anonymous — Sun, 28 Sep 2014 14:04:48 GMT

Hi all

In the mean time, if people are having this problem, can you please click the "Me Too" button on the first post. As this gives some general indication to Sony on how many are effected.

Also, the people experiencing this issue : do you use the TV remote control via connected equipment using Bravia Sync (HDMI-CEC features) - ie a Sky Box?

Cheers.

Re: KDL-46W905A Home button not responding. (and rant)

mirabeaux — Sun, 28 Sep 2014 17:01:21 GMT

Hi,

The Options and Home buttons work fine on the inbuilt digital tv. In my case, the issue arises when using the Sky+ HD box.

Now that I have put my mind to it, I have a temporary fix - on my tv at least.

Push the 'sync menu' button on the tv remote, then scroll down and select 'tv control with the tv remote'. The Options and Home buttons now work again as they did originally.

Annoyingly, this doesn't stay in the tv memory and the process has to be carried out again if the tv has been turned off, or I go back to digital tv, or I use an app.

On the Home button In 'Connected Devices' I have two icons for my Sky box. 'Sky+ HD CTRL HDMI' and 'Sky HDMI 1'. If I select the second Sky icon (or anything else) the Home and Option buttons no longer work.

Select the first Sky icon and it says 'Accessing, please wait' and then a few seconds later 'Communication failed...please check your cable or connection'. The HDMI cable is securely attached at both ends.

Perhaps this might help Sony solve this problem - which has only arisen since the last update.

Re: KDL-46W905A Home button not responding. (and rant)

mirabeaux — Sun, 28 Sep 2014 17:21:06 GMT

Just realized that it's a conflict with the 'HDMI Control' feature on the Sky+ HD box.

Disable 'HDMI Control' on the Sky box and the Options and Home buttons now function as normal on the tv.

Hope this helps anyone with the same issue.

Re: KDL-46W905A Home button not responding. (and rant)

Anonymous — Sun, 28 Sep 2014 17:24:40 GMT

Thank you for the update. I was just about to suggest either enabling or disabling HDMI Control or Bravia Sync.

Was there also an update to the Sky box recently too?? (I dont have one to know, so...)

Re: KDL-46W905A Home button not responding. (and rant)

mirabeaux — Sun, 28 Sep 2014 18:10:16 GMT

Yes there was, not sure exactly when, but I think it's pretty recent.

And one of the 'amazing new features' listed says 'One touch of the Sky Button will now turn on a compatible TV & Sky+ HD box in one go'.

Presumably this is the HDMI Control feature which Sky and Sony need to discuss.

Re: KDL-46W905A Home button not responding. (and rant)

Anonymous — Sun, 28 Sep 2014 18:32:12 GMT

@dingardn @RegorsBack

Hi there

Are you two able to confirm that you have the same setup as mirabeaux (ie a Sky Box), if so, does disabling HDMI Control resolve the issue?

Also for dingardn - did an engineer visit? If so, what happened?

Cheers

Re: KDL-46W905A Home button not responding. (and rant)

dingardn — Mon, 29 Sep 2014 05:47:25 GMT

Thanks to mirabeaux the issue is now resolved! When they Phoned to organize one to come I said I'd rather wait to see if a FW update resolved it as arranging a time to be in was difficult, but thanks to my post on here the issue has been resolved.

Re: KDL-46W905A Home button not responding. (and rant)

RegorsBack — Mon, 29 Sep 2014 07:29:08 GMT

Thanks to Quinnicus & Mrabeaux,

Combination of witching off HDMI control from the sky HD box and sync remote to TV again from TV seems to have corrected the problem.

will see if it sticks.

cheers

Re: KDL-46W905A Home button not responding. (and rant)

kevlaa — Sun, 26 Oct 2014 13:28:13 GMT

Hello,

I'm having the same issue, options button not working.

In relation to "switching off HDMI control from the sky HD box" - I might be being a bit dense but is this in the Sky set-up itself I need to turn this off please? Where abouts do I find this control please?

Thanks

Re: KDL-46W905A Home button not responding. (and rant)

mirabeaux — Sun, 26 Oct 2014 18:48:33 GMT

Hi, on in your Sky HD box go to Settings then Picture and the bottom option is HDMI Control.

I turned this off and it solved my problem - I hope it does the same for you.

Kind regards,

Phil

Re: KDL-46W905A Home button not responding. (and rant)

kevlaa — Sun, 26 Oct 2014 19:40:59 GMT

Thanks for replying Phil.

I did that but it didn't work.

As as I only got the TV yesterday I'm still understanding all the tech. I have resolved it now, what the issue was for me was selecting the home or options button nothing happened. I've found the issue was to do with sync remotes.

What at I did was:

Settings > External Inputs

BRAVIA sync settings

When I disabled this low and behold the home and options button started working again.

I noticed that when I was selecting Home, the Blu Ray player was coming on, so because of my meddling earlier I've somehow chosen the home button to turn that on through Bravia sync.

All fixed again gain now, will keep using separate remotes until I know the system better.

Thanks again

Kevin

Re: KDL-46W905A Home button not responding. (and rant)

markowe — Tue, 30 May 2017 16:19:26 GMT

I had to do full factory reset to have 'home' button back to work.