topic Re: Suddenly unable to view BBC iplayer in Other TVs

Suddenly unable to view BBC iplayer

Sambo54 — Wed, 18 Nov 2020 17:41:46 GMT

Suddenly no longer able to view bbciplayer on my Sony smart tv circa 2013 model KDL-55W955B.

Have tried switching off power and refreshing internet content but to no avail. This model is listed nowhere that I can find as to whether it can or can’t view iPlayer any longer.
Had a similar issue a few years ago with Demand5 (now My5) but this is ridiculous! Any ideas please?

Re: Suddenly unable to view BBC iplayer

Sambo54 — Wed, 18 Nov 2020 18:06:58 GMT

Me again: our model is on the list as being ‘supported’ so don’t understand it

Re: Suddenly unable to view BBC iplayer

LightFoot — Wed, 18 Nov 2020 18:08:48 GMT

Hi @Sambo54 If you are running the latest firmware then you may have to accept that the latest BBC iPlayer has evolved beyond the capability of your TV’s hardware.

https://www.sony.co.uk/electronics/support/lcd-tvs-kdlxxw9xxb-series/kdl-55w955b/downloads/00016378

Re: Suddenly unable to view BBC iplayer

Sambo54 — Wed, 18 Nov 2020 19:39:07 GMT

Thank you for taking the time to try to help!
have just tried what you suggested and since our firmware is indeed already .006EUA I don’t think I am able to find a solution to this one. It’s a pity BBC iPlayer hasn’t updated its list so I would know for definite that this model is now ‘out of date’. I have been using a Chromecast though (to stream channel 5 and others) which is amazing and would recommend it.

Thank you again!