topic Re: Sony Bravia KDL-40WE663 in Other TVs

Sony Bravia KDL-40WE663

BrianWilliam — Wed, 01 Jul 2020 12:45:29 GMT

After buying this TV on 05/08/2019 (so less than one year old), and after doing the obligatory review, in which I then pointed out that the EPG was very slow, unwieldy, and lacking in features, I now find that I am seeing vertical bars across the width of the screen, spaced about 3-4 inches apart

They started off faint, but are now becoming more prominent, and I see them all the time, no matter what colour of background

I honestly wish I had never bought this TV - it's probably the worse one I have ever had

So, Sony, what are you going to do about it?

Re: Sony Bravia KDL-40WE663

Pascale_F — Fri, 03 Jul 2020 18:40:03 GMT

Hi Brian,

Welcome to the Community.

It's probably best to contact Sony Support about this.

Thanks,

Pascale

Re: Sony Bravia KDL-40WE663

BrianWilliam — Sat, 01 Aug 2020 09:56:03 GMT

I am pleased to report that Sony have come up trumps with this issue. They offered me a like-for-like swap with my faulty TV, which was carried out quickly and efficiently (and Covid-19 aware, I might add). I now have a TV that works perfectly

Thank you, Sony!

Brian