topic Re: [Master Thread] - SEN Apps Disappeared in Other TVs

[Master Thread] - SEN Apps Disappeared

Pawsden — Wed, 24 May 2017 21:42:32 GMT

I have a Sony Bravia Smart TV, KDL-40W605B model. Today all the APPS have disappeared. I have checked internet, it;s fine. But I have rebooted the HUB, still no APPS. I have checked the internet connection on TV, all OK. I have restored to fctory settings. Still no APPS, In fact, I have now lost the BBC I Player APP that I actually DID have before the restore. How can I get the APPS Back. I have only had Amazon Prime for three weeks and now I can't watch it!

Re: [Master Thread] - SEN Apps Disappeared

Anonymous — Wed, 24 May 2017 21:43:01 GMT

Hi there

Can you check to see if your IP address is UK based, as this is needed for iPlayer etc. Goto: https://www.iplocation.net/

If so, can you do a 'Refresh Internet Content' on your TV:

Press the HOME button, then select [Settings] → [Network] → [Refresh Internet Content].

Do you have other apps like YouTube or a Web Browser - these should not disappear (i believe). What happens when you go into them and say play a video from YouTube?

Cheers

Re: [Master Thread] - SEN Apps Disappeared

Waltersdorff78 — Wed, 24 May 2017 21:43:28 GMT

Hallo

KDL-50W828B, software 3.004EUA

Apps disappeared the other day.

I have tryed to reset the TV to new and have cheked my internet connection and IT is fine.

How do I get my apps back?

IT is mainly my Netflix I want back, but also my Danish television app DR TV.

Re: [Master Thread] - SEN Apps Disappeared

Anonymous — Wed, 24 May 2017 21:45:11 GMT

Hi All

I am using this as a 'master thread' because there seems to be a wide-spread problem with SEN. I will report this to Sony and get them to investigate and resolve immediately.

If/When I receive updates I will post back to the forum.

Thank you

Re: [Master Thread] - SEN Apps Disappeared

Anonymous — Wed, 24 May 2017 21:53:05 GMT

Linking to the following forum threads:

https://community.sony.de/t5/andere-fernseher/wo-ist-die-youtube-app/m-p/2334475

https://community.sony.it/t5/televisori/netflix-non-va-piu/m-p/2334378

https://community.sony.pl/t5/telewizory/brak-sen-kdl-55w905/m-p/2334416

https://community.sony.ru/t5/televizory/sony-kdl-32w654a-nakrylis-prilozheniya-sony-playmemories/m-p/2334206

https://community.sony.ru/t5/televizory/sony-bravia-kdl-32w705c-propali-prilozheniya/m-p/2334363

Re: [Master Thread] - SEN Apps Disappeared

Anonymous — Wed, 24 May 2017 22:41:51 GMT

This was posted by one of the moderators on the US forums just now:

http://community.sony.com/t5/4K-Ultra-HD-TV/Continuously-running-Refresh-Internet-Content-when-start/m-p/632309#M20653

Re: [Master Thread] - SEN Apps Disappeared

Pawsden — Thu, 25 May 2017 11:40:38 GMT

How do I check the IP address? I'm based in the UK. I did a factory reset yesterday after switching off HOme Hub and unplugging the TV and DVDS players etc.

I do have some SONY specific icons (Photos is one) on there but no TV or streaming based apps. No web browser, no You Tube. I have repeatedly refreshed internet connection and still no apps.

Re: [Master Thread] - SEN Apps Disappeared

Anonymous — Thu, 25 May 2017 11:59:09 GMT

Hi @Pawsden

You can check the location of your IP address by going to the following website on a computer:

https://www.iplocation.net/

However I am unsure on what is truely going on at the moment - If it was a true widespread problem, I would expect to see more complaints about this by now. Saying that though, there does 'seem' to be a problem for some people at the moment.

Cheers

Re: [Master Thread] - SEN Apps Disappeared

Pawsden — Thu, 25 May 2017 13:10:20 GMT

Hi, OK, I can confirm that my IP address is a UK one.

Thanks

Re: [Master Thread] - SEN Apps Disappeared

Pawsden — Thu, 25 May 2017 13:18:48 GMT

And the APPS I have are Playstation, Memories, Photo, something called Screen mirror. Never used or heard of any of them. I raised a ticket yesterday 15753836. Not heard back though.

Re: [Master Thread] - SEN Apps Disappeared

Pawsden — Thu, 25 May 2017 15:29:52 GMT

Hi, just to let you know that I just tried to refresh internet again and this time it has worked. I'm guessing the technical guys have fixed something and now the refresh worked! Yippee! Back to Season 6 of the Walking Dead! We ;left them in dire straits two nights ago! Thank you for all your help.

Re: [Master Thread] - SEN Apps Disappeared

Anonymous — Thu, 25 May 2017 15:48:58 GMT

Excellent - I have been hearing reports from other places too that its been fixed.

Thanks for confirming.

Re: [Master Thread] - SEN Apps Disappeared

Pawsden — Sat, 27 May 2017 18:11:06 GMT

So, all the APPS have disappeared again. What are you doing Sony??? I have tried all of the above AGAIN and still no APPS. This is very frsutrating. I guess we would not have noticed if this has happened much before because we only just started Amazon Prime about a month ago. We've had the TV for three years. How can I ensure we can watch APPS on a SONY TV please? I am deeply disappointed with Sony and have let all my friends on Facebook know that if they want to watch APPS, don't get a SONY TV. Will SONY be reimbirsing us the cost pof Amazon Prime?

Re: [Master Thread] - SEN Apps Disappeared

Anonymous — Sat, 27 May 2017 22:28:48 GMT

Hi @Pawsden

I have un-resolved this thread. Hopefully someone else will be able to reply here and confirm too.

Cheers

Re: [Master Thread] - SEN Apps Disappeared

Pawsden — Sun, 28 May 2017 11:56:37 GMT

So, the APPS came back after about an hour. Does anyone know why this keeps happening? It is not Internet related as the signal is fine. Anyone else have this problem?

Re: [Master Thread] - SEN Apps Disappeared

hothoneyandlemon — Wed, 17 Oct 2018 06:45:09 GMT

Hi Pawsden, I am in uk, and I have solved this problem after it driving me MAD and coming to a blank several times looking for solutions on the internet, none of them worked, rebooting, reconnecting to wifi bla bla bla. So last night I gave it my last shot and I found the following AND IT WORKED. It is caused by a Bravia server upgrade in May 2018 which is I note around the time this thread started. We now have all straming apps present and I am really chufffed.

If it happens again and you are unable to get apps except the ones you mentioned, photos, mirror app, playstaion and a couple of other ones try the follwing.

Follow link below and if disconnecting power supply and reconecting power supply doesnt work (of course that sounded WAY too easy) You need to follow link to "CHANGE DNS SETTINGS ONYOUR TV TO 8.8.8.8" its a bit scary but I managed it and I am not a teccie, if in doubt ask a mate who is. After all the TV is just about rendered useless so nothing to loose. Link herewith-

https://www.sony.co.uk/electronics/support/articles/00198726

Best wishes and good luck.

Re: [Master Thread] - SEN Apps Disappeared

hothoneyandlemon — Thu, 18 Oct 2018 20:18:33 GMT

Hi Again, 48 hrs later after fixing this problem, go to sit down with our 14 yr old son to watch Dr Who part 2 catch up on iplayer and lo and behold, the tv has lost all apps bar the "silly 6" which appear as magical celeribties in many other threads, play station, mirroring etc etc.

Will be on phone tomorrow to the 0207 365 2810 with all fingers crossed that they can assist futher, will keep you posted.

Re: [Master Thread] - SEN Apps Disappeared

Chrissie-Leigh — Sat, 20 Jun 2020 06:59:09 GMT

Hi I've woken up this morning with the same issue. Has there been an answer on how to fix this issue