topic Re: kd49x8505b in Other TVs

kd49x8505b

smb9634 — Sun, 10 Jan 2016 14:18:40 GMT

I have had this TV for over 12 months and in the last month Netflix has stopped working with various error messages. I have reset the TV several times and Netlfix will probably work once then I get the error messages. Any suggestions?

Re: kd49x8505b

Anonymous — Mon, 11 Jan 2016 02:52:51 GMT

Hi there

Unfortunately without listing those error messages it is hard to diagnose your problem. Most of the time it tends to be your network/internet connection.

Also, can you ensure that you have the latest firmware installed on the TV.

https://www.sony.co.uk/support/en/content/cnt-dwnl/prd-tvhc/bravia-kdlw-firmware-update-v2704/KD-49X8505B

Cheers

Re: kd49x8505b

smb9634 — Wed, 13 Jan 2016 19:13:09 GMT

Error message is ui-113 and yes I have the latest firmware.

I have to relog in each time to my Netflix account

Re: kd49x8505b

Anonymous — Wed, 13 Jan 2016 19:20:27 GMT

Hi there

Is your internet provider BT and do you have the BT HomeHub3 router by any chance?

Cheers

Re: kd49x8505b

smb9634 — Fri, 15 Jan 2016 12:58:03 GMT

Yes it is.

Re: kd49x8505b

Anonymous — Fri, 15 Jan 2016 13:21:35 GMT

It sounds like your issue is related to this thread:

https://community.sony.co.uk/t5/televisions/bravia-kdl-42w705-netflix-only-works-if-tv-is-factory-reset-each/td-p/2069199

Re: kd49x8505b

smb9634 — Fri, 15 Jan 2016 15:55:21 GMT

It would seem that was the case, there are a lot of other people with the same issues. Time to talk to BT.