topic Re: Sony TV - Warning. Do not purchase unless you buy the extended warranty in Other TVs

Sony TV - Warning. Do not purchase unless you buy the extended warranty

jasefu — Fri, 13 Nov 2015 10:43:55 GMT

Just a warning to all you Sony TV buyers.

I purchased a 65" 4k TV for £4,000 2 years ago with the standard 1 year warranty.

It started developing lines on the TV recently.

Called up customer service to see what can be done.

The least i expected was an offer to exchange the TV at cost price for another TV.

But no, nothing. They don't care.

It's your problem it's out of warranty. They don't want to know.

So now i have a £4,000 2 year old 65" 4k tv rotting away in my garage.

If anyone wants to buy it, give me a call, i'll sell it to you for a giveaway price.

I'm going Samsung from now on. These guys obviously don't care.

Re: Sony TV - Warning. Do not purchase unless you buy the extended warranty

Anonymous — Fri, 13 Nov 2015 23:24:09 GMT

Hi there

As your TV is out of Warranty, I would advise contacting the retailer that you have purchased it from and see if they can help. Also, read up on the Sale of Goods Act.

Some links that may be helpful.

http://www.which.co.uk/consumer-rights/problem/my-tv-is-broken-can-i-get-it-repaired-or-replaced

http://forums.moneysavingexpert.com/showthread.php?t=3084618

http://www.dailymail.co.uk/news/article-2875453/The-six-year-warranty-right-shops-don-t-tell-customers-Law-says-retailers-responsible-dealing-complaints-official-guarantee-expires.html

Cheers

Re: Sony TV - Warning. Do not purchase unless you buy the extended warranty

jasefu — Tue, 17 Nov 2015 18:24:27 GMT

The retailer was Sony Online.

And they refusing to repair the tv unless i pay the repair costs in direct contravention of the sale of goods act.

I will be reporting them to the trading standards accordingly.