topic Re: Guarantee in Other TVs

Guarantee

kevinyoyo — Tue, 06 Mar 2012 14:55:31 GMT

Our local Sony Centre, where I purchased my 3D TV, has closed, what happens to my guarantee taken out with them? I got the extended 5 year warranty.

Guarantee

Bravia55HX — Thu, 08 Mar 2012 08:52:16 GMT

Hi,

you need not worry too much as the 5 year guarantee is provided by Sony Europe Limited and is valid for the duration it is for.

any queries concerning this or if a repair is needed contact the Customer service department on 0330 440 2060.

you can find all this on the back of your guarantee letter.

Re: Guarantee

Pete4L — Tue, 10 Nov 2015 16:18:52 GMT

@Bravia55HX getting the guarantee letter is the problem! I have had to jump through hoops by sending off proof of purchase, then photo's of the back of the TV with the serial number & I still have nothing in writing to say I have a 5 year guarantee. I hope I get something in the next 14 days...

Re: Guarantee

Anonymous — Tue, 10 Nov 2015 16:32:58 GMT

@Pete4L - be careful, as some of these posts are quite old, going back 3+ years. Things have obviously changed since then. This particular thread was marked as resolved on 08-03-2012. You have made your point.

Re: Guarantee

Pete4L — Tue, 10 Nov 2015 19:04:55 GMT

@Anonymous Thanks for your reply... well then it's poor form that SONY are still having problems after 3+ years with customers registering their warranties!

Re: Guarantee

Bravia55HX — Tue, 10 Nov 2015 19:16:46 GMT

Perhaps yours was sent in an e mail as a pdf document, i know mine was but as Quinnicus said this is an old post, in any event check your e mail folder just in case also check junk folder.