topic Losing freeview channels in Other TVs

Losing freeview channels

Cozboz — Mon, 02 Nov 2015 20:45:33 GMT

Hi we bought the Sony bravia 32R503CBU on August 29th at the Bournemouth Currys store and everything was fine till yesterday when all of a sudden we had the tiny pop channel on no 126 and it started going funny and then went blank and said there was no signal, and other channels have done the same thing. What would you suggest as not very happy that we have only had it 2 months.

Re: Losing freeview channels

TheRookieUK — Wed, 04 Nov 2015 14:17:29 GMT

I have had this exact error on My KDL-50W809c bought in October 2015 model.

Since the last update that changed the Freeview logo in the top right corner, I can turn the TV on and look at ITV and it will say NO Signal, yet when I look at BBC1 it appears fine. Then pressing the Guide buttom will show the events.

However moving to another channel may result in that channel not being available or disapearing. Eventually the Guide will show nothing and all the channels Fail.

Only retuning the Digital Signal will restore them. This has happened twice around 3-5 days appart.

I MAY have a solution: In the Digital Signal section there is an AUTO UPDATE option which may mean that the TV constantly searches for channels and new signalls and may adjust the feq of the stored channels. (this is not the software update on option)

I have turned this OFF. Its been 3 days now since the last retune so figures crossed.

The only other solution is maybe update to the new YouView update if available for your model (nov 4th update) and this may fix the issue.

Let me know.

Cheers

Re: Losing freeview channels

Anonymous — Wed, 04 Nov 2015 18:30:42 GMT

Hi guys

@TheRookieUK - I have hopefully answered your questions in your other thread:

https://community.sony.co.uk/t5/televisions/sony-kdl-50w809c-digital-tv-lost-channels-and-3d-pop-up-issues/m-p/2050906

@Cozboz - If you are loosing channels, have a read of the reply that I have posted above.

Cheers

Re: Losing freeview channels

Cozboz — Wed, 04 Nov 2015 23:33:48 GMT

Hi it seems to be working OK now without me having to do anything but I am sure it will play up again. Thank you for your advice. X

Re: Losing freeview channels

Cozboz — Wed, 04 Nov 2015 23:38:11 GMT

Hi just to let you know the TV is working at the moment but thank you for your advice, will know what to do next time. X

Re: Losing freeview channels

Anonymous — Thu, 05 Nov 2015 02:33:28 GMT

@Cozboz @TheRookieUK

This is/was the likely cause

http://www.a516digital.com/2015/11/thick-fog-plays-games-with-tv-and-radio.html

Re: Losing freeview channels

TheRookieUK — Thu, 05 Nov 2015 13:24:49 GMT

Hi, thanks for the reply.

I updated to YouView last night and so far all OK.

I also turned off the Auto Service option so hopefully it won't look for another channel or aerial.

Time will tell of course.

Also I don't think there is anything wrong with the aerial. The cable was new when the aerial was installed around 8 years ago and I also tookthe old brown cable out and put sheilded Coxial Digiatl cable into the cavitiy wall.

Has been fine for years and also no Leaves on the Aerial.

Thanks for the reply. Lets hope it never does it again.

Cheers

Re: Losing freeview channels

Cozboz — Thu, 05 Nov 2015 13:52:52 GMT

I have heard of freeview but not youview what is that please ?

Re: Losing freeview channels

TheRookieUK — Thu, 05 Nov 2015 16:18:23 GMT

YouView is FREEVIEW but a Application version of software that was used in set top boxes from BT and TalkTalk.

If you google it you will see. Its just a Application that combines, a search engine, ondemand, recording of programmes and other features. Needs a Digital Signal.

On Nov 4th Sony released a new firmware update enabling the YouView App choice that before was just the standard Freeview Guide. (EPG)

Cheers

Re: Losing freeview channels

Anonymous — Thu, 05 Nov 2015 16:39:19 GMT

Just to clarify, YouView was enabled for Android based TVs. I dont think the R series TV that you have CozBoz is Android based if memory serves me right.

Re: Losing freeview channels

maikapas — Mon, 09 Nov 2015 14:41:23 GMT

Hi,

I am currently using SKY to view channels. Is it possible to view freeview channels without using SKY or Freeview box? (Is there anything built in the Android TV except YouView?)

Thanks.

Re: Losing freeview channels

Anonymous — Mon, 09 Nov 2015 16:32:11 GMT

maikapas wrote:
I am currently using SKY to view channels. Is it possible to view freeview channels without using SKY or Freeview box? (Is there anything built in the Android TV except YouView?)

Hi there

You dont actually have to use YouView if you dont want. Simply disable it in your settings. However, YouView is basically Freeview with some added benefits.

To use Freeview, simply connect an aerial cable to the TV - one that can obtain the freeview signal that is.

Cheers