topic Re: Sound disappears using Youview box connected by HDMI to KDL-40R473 in Other TVs

Sound disappears using Youview box connected by HDMI to KDL-40R473

juliehobbs — Mon, 17 Aug 2015 20:13:36 GMT

Hi could you please show me where to post my question below, struggling with this?

Hi have a Sony KDL40R473 40-inch WidescreenFreeview Full HD LED TV purchased April 2014, at the end of last year got the you view box through BT and it was set up with the HDMI lead, however after about 3 months the sound disappeared if I used a scart lead the sound came back, complained to BT who said to do a factory reset of the you view box which I did and still didn't resolve so sent me another you view box, the same thing has happened! wondering if there is a problem with compatibility of the HDMI port with the you view box, anyone heard of this issue?

Would a Sony HDMI lead maybe solve the problem? any advice would be appreciated, BT were going to send another box but cannot keep trying new ones surely! Many thanks Jules

Kind regards Julie

Re: Sound disappears using Youview box connected by HDMI to KDL-40R473

Fran_M — Mon, 17 Aug 2015 20:14:18 GMT

Hi Julie

I've moved your question to the Television area so that our Community TV experts can have a look at it and offer you some advice.

Fran

Re: Sound disappears using Youview box connected by HDMI to KDL-40R473

juliehobbs — Mon, 17 Aug 2015 20:15:08 GMT

Thank you Fran much appreciated.

Re: Sound disappears using Youview box connected by HDMI to KDL-40R473

juliehobbs — Mon, 17 Aug 2015 20:15:43 GMT

Hi Fran how do I get to the television area please?

Re: Sound disappears using Youview box connected by HDMI to KDL-40R473

Fran_M — Mon, 17 Aug 2015 20:16:25 GMT

Hi Julie

You are already here now

If you scroll up to the top of this thread, you can see that I moved your question to > Community > TV & Home Cinema > Televisions.

Fran

Re: Sound disappears using Youview box connected by HDMI to KDL-40R473

juliehobbs — Mon, 17 Aug 2015 20:16:54 GMT

Thanks Fran look forward to some advice. Many thanks Julie

Re: Sound disappears using Youview box connected by HDMI to KDL-40R473

Thalamus. — Mon, 17 Aug 2015 20:22:28 GMT

Hi Julie,

welcome to the Sony User Community Forum..:smileyhappy:

i renamed this thread to something more appropriate than 'The Hello thread' hope you don't mind..

Re: Sound disappears using Youview box connected by HDMI to KDL-40R473

Thalamus. — Mon, 17 Aug 2015 20:45:52 GMT

Hi Julie,

I can't open your Bravia models specification page on the support site for some reason but try connecting the HDMI cable from the BT box into a different HDMI port on your Bravia..:smileyconfused:

Re: Sound disappears using Youview box connected by HDMI to KDL-40R473

juliehobbs — Mon, 17 Aug 2015 21:20:27 GMT

Not at all thank you.

Re: Sound disappears using Youview box connected by HDMI to KDL-40R473

juliehobbs — Mon, 17 Aug 2015 21:27:12 GMT

Hi thank you, I purchased another HDMI lead today (Not a sony one though) and plugged this into the BT you view box and the TV, the sound came back, I have done this previously but after say a couple of months the sound disappeared again! so hoping this will not happen in another couple of months! I have now put the lead into the HDMI port at the side of the TV as per your advice, I thought there was only one HDMI port at the back of the TV!

Why would one port be different to another? sorry not really up on these type of things?!

Many thanks

Re: Sound disappears using Youview box connected by HDMI to KDL-40R473

Thalamus. — Mon, 17 Aug 2015 21:42:51 GMT

@juliehobbs wrote:

Not at all thank you.

My pleasure..:smileyhappy:

Re: Sound disappears using Youview box connected by HDMI to KDL-40R473

Thalamus. — Mon, 17 Aug 2015 22:02:23 GMT

Hi,

The HDMI 1 port should fine but if everything works ok with the HDMI 2 port then fingers crossed hopefully the sound won't disappear again..

Re: Sound disappears using Youview box connected by HDMI to KDL-40R473

juliehobbs — Tue, 18 Aug 2015 07:34:52 GMT

Thank you is there a reason why one HDMI 1 port would not work in this case? Would I be better using a Sony HDMI lead?

Many thanks Julie