topic Re: Mods Please help in Other TVs

Mods Please help

Help_Please — Thu, 06 Aug 2015 18:01:20 GMT

Hi,

It's been almost a month since a logged a fault with my TV and I've been unable to even get a response on the problem.

TV is in Warranty and has permanent black shadows at the bottom of the screen.

After 3 weeks of chasing for updates via email I was told to "stop emailing because this resets my place in the queue"

I have written via email twice to ask how I can complain and have been ignored.

I've rang the helpline and have been promised 3 times that a supervisor/manager will call back - they never do.

I've rang the helpdesk and asked to complain and been promised the complaints team will call me back and they haven't.

I've been told there is no other way to complain or get my fault looked at.

Please please please please can someone help me.

PLEASE.

[case:12877483]

I don't know where else I can go for help.

Re: Mods Please help

jumpsuit — Thu, 06 Aug 2015 20:26:37 GMT

Hi @Help_Please and welcome to the Community

Sorry to hear you've had a bit of a hard time

I will escalate this for you thrugh the site and let's see if we can get you some help.

Thanks for providing your case number.

Someone should be in touch with you in the next few days (although not at weekends.)

Re: Mods Please help

Help_Please — Sun, 09 Aug 2015 15:38:34 GMT

Thanks so much

Re: Mods Please help

jumpsuit — Tue, 11 Aug 2015 09:47:25 GMT

@Help_PleaseI have just been informed that you will

receive a call from Sony today.

Are all your contact details correct in your profile?

Re: Mods Please help

Help_Please — Tue, 11 Aug 2015 22:20:14 GMT

Hi,

I was finally called by a supervisor on Sunday 9th Aug.

Supervisor promised and assured me repeatedly "escalation team will call me back within 1 working day, 2 at the very most".

2 days gone and no phone call yet again.

Please play back the call made to me, it's just another bunch of empty promises.

Pretty much close to tears now, saved for ages to buy my dream TV and all I can do now is throw away a 10 month old TV because Sony refuse to even talk me.

Re: Mods Please help

Help_Please — Tue, 11 Aug 2015 22:42:25 GMT

Sorry, yes my details against the fault number are all correct.

Re: Mods Please help

jumpsuit — Wed, 12 Aug 2015 09:48:03 GMT

Hi again

Thanks for the update, sorry you've still had to wait.

I have reported this and will let you know as soon as I hear anything.

If anyone does contact you in the meantime then let us know here

Re: Mods Please help

Help_Please — Wed, 12 Aug 2015 11:02:46 GMT

Thanks

Re: Mods Please help

jumpsuit — Thu, 13 Aug 2015 13:39:41 GMT

Hi again @Help_Please

I've been informed that Sony have contacted you and booked a repair.

Can you confirm this?

Thanks

Re: Mods Please help

Help_Please — Sat, 22 Aug 2015 11:09:43 GMT

I was finally contacted by Someone called Abdo who promised that a Sony Service centre would be in touch to come and look at the issue.

That was 10 days ago, so far no-one has called.

I've emailed Abdo 4 times to ask what's happening, had no response.

It's now 41 days since I raised this fault.

41 days!

41 days and still no-one from Sony has even looked at my problem.

41 days and still no help.

Re: Mods Please help

jumpsuit — Sun, 23 Aug 2015 10:44:16 GMT

Hi again

Sorry to hear that, but thanks for letting us know

Now I I can report this again.

Please be assured that you will be contacted in the next few days.

If I get any further updates I will post here.

Hang in there

Re: Mods Please help

Help_Please — Sun, 23 Aug 2015 15:47:16 GMT

Thanks for the help again

Re: Mods Please help

jumpsuit — Wed, 26 Aug 2015 10:53:19 GMT

Hi @Help_Please

Sony have been trying to contact you over the last few days on

the number you supplied ending in '05', but they have had no answer.

Is this the correct number?

You can private message me another contact number if you like?