topic iPlayer not working on my KDL EX503 in Other TVs

iPlayer not working on my KDL EX503

kingtoad — Wed, 23 Mar 2011 16:54:30 GMT

When I try to launch iPlayer on my EX503 using the internet video button the screen goes black and I get a spinning wheel in the top corner as if it's trying to load but it just sticks like that.

Any idea what I can do to fix this.

I can actually get iPlayer on the TV via my Bluray player which is also a connected device. Any ideas why?

iPlayer not working on my KDL EX503

shane666 — Tue, 22 Nov 2011 23:50:52 GMT

The same thing is happening to my KDL 32CX520 since the latests update the tv did , have to unplug it to get out of the frozen tv.

iPlayer not working on my KDL EX503

cahumada — Fri, 17 Feb 2012 19:26:38 GMT

Hi I have a KDL-40EX403, and I been using iplayer for at least a year with now problem. As Shane666 describes is it most probable the case of an automatic update (firmware). Just to let us know this is not an isolated issue. As soon I find out the answer/solution I will let you know. See you!

iPlayer not working on my KDL EX503

Catmambo — Sat, 18 Feb 2012 09:45:11 GMT

Are you running the latest firmware. Then just do a factory reset and it should clear any glitches.

Thanks

iPlayer not working on my KDL EX503

anataboga — Sat, 18 Feb 2012 11:20:52 GMT

Getting same issue on a CX523.

Have made sure it's on the latest firmware, done a factory reset, rebooted the router. Ethernet connection is not wireless but wired. 5od, LoveFilm and other Braiva Internet Video all work fine - it's just the iPlayer. Can't even listen to the radio on the iPlayer.

The iPlayer works find (HD or SD) from PC/iPad/iPhone.

Don't remeber a firmware update for a while now so could be a change in BBC iPlayer land?

Have posted this also on the long thread in the DVD, Blu-Ray & HDD forum as people there are reporting exactly the same issues. https://www.sony.co.uk/discussions/message/743305#743305

iPlayer not working on my KDL EX503

secret_squirrel — Sat, 18 Feb 2012 12:38:17 GMT

I have same problem. I can watch demand5, LoveFilm, Sky news etc all fine it's just BBC IPlayer which no londer loads though sometimes I get as far as the BBCi-player loading screen but that's it - I've even gne out the house and left it at that satge to see if it eventually loads but it doesn't.

I subcribed to LoveFilm three days ago and connected my Lovefilm account to my TV since then I can't access i-player could this be a cause or just a co-incidence?

I have re-set factory settings, done a diagnostic check of my connection and modem.

I've emailed SONY support but heard nothing from them.

iPlayer not working on my KDL EX503

reluctantlondoner — Sun, 19 Feb 2012 13:02:13 GMT

I have exactly the same problem with my 40EX403.

All other BIV content works, just not BBC iPlayer. It worked fine until a couple of weeks ago. The 'timer' symbol stays up for ages; sometimes it gets to 'iPlayer loading', but that takes ages (ages = many minutes, maybe more than an hour), and if left long enough it may display a server error.

I have checked the (wired) internet connection and internet speed - all are fine. I can access iPlayer from Wii and Apple iPad so I doubt it's the internet.

I have reset the Bravia's factory settings and done diagnostics on the TV with no success. My TV is set to update automatically.

My guess is there's been a firmware upgrade which has a bug in it; or an iPlayer change which SONY haven't caught yet. My TV is running PKG4.108EUL-0108; I can't see how to tell when that was loaded, nor how I can roll back to an older version.

SONY, I think we need your help with this please.

Message was edited by: reluctantlondoner

iPlayer not working on my KDL EX503

mikey_boy_uk — Sun, 19 Feb 2012 13:32:05 GMT

Hi,

I have a Sony Bravia KDL-32EX723. My ISP is Sky Broadband and I'm using a fully wired set-up (no wireless) with my broadband router plugged in to my master telephone socket.

I bought this TV in April 2011 and had no problem streaming HD content - however - recently, I've noticed that both the BBC iPlayer and the newly added BBC News video services are suffering from buffering issues.

I've now had to drop my default BBC iPlayer setting down to SD only.

Demand 5 appears to be playing without any problem.

Incidentally, reading a related post here (Written on 31-Dec-2011 11:00), I recently recall getting a similar 'web page' style error message when attempting to access the BBC iPlayer a couple of weeks ago - something I've never seen before. If I were to hazard a guess, I can vaguely recall playing HD content without any problems before this error message appeared a few times. This may be unrelated, but it seems a bit of a coincidence.

iPlayer not working on my KDL EX503

secret_squirrel — Sun, 19 Feb 2012 17:02:38 GMT

Fixed mine by reverting back to my old router. I'm on O2 and they sent me a new Thomson Router version IV which I connected last week. Even though a diagnostic check showed no problems with the router it seems from old posts from 2008 on O2 forum that the problem is with Thomson routers.

I first checked to see if I could get BBC i-player on my laptop - it would load the home page but wouldn't play any programmes.

I changed back to my old router which is still a Thomson but VII and i-player loaded on my Bravia in an instant.

I'm going to ask O2 to send me a new router as allegedly the IV was supposed to be quicker so wll let you know if I still get the same problems with I-player.

iPlayer not working on my KDL EX503

secret_squirrel — Sun, 19 Feb 2012 17:04:30 GMT

PS. Here is the link to the discussion from 2008 on O2 forum

http://forum.o2.co.uk/viewtopic.php?f=12&t=5186&start=75

iPlayer not working on my KDL EX503

Dodsyuk — Thu, 01 Mar 2012 08:55:47 GMT

I still have this problem on my Bravia TV, it seems it specific to Sony devices as iplayer has also stopped working on my Sony Surround sound system. iplayer works fine on every other device in the house.

I think plenty of people have reported this to Sony but I will try again - very disappointed its been off the air for so long. I guess its something the BBC have done in an iplayer upgrade but with Sony being a premium brand I I would have expected this to get sorted quickly and its been months now !

iPlayer not working on my KDL EX503

nayan007 — Thu, 01 Mar 2012 09:59:44 GMT

I have Sony 40EX403 and I too have the same problem.

iPlayer not working on my KDL EX503

drmarkjones — Sun, 04 Mar 2012 13:02:38 GMT

For completeness, to reassure those that wonder how common this problem is: I have the same symptoms on my KDL-40EX503. No access to iPlayer since late February. O2 broadband, wired, old (III) router. iPlayer functions on all other connected devices. Very frustrating as iPlayer provision was a key reason for choosing this model. No contact with Sony support yet. Has anyone else been in touch with the Sony support team?

iPlayer not working on my KDL EX503

Catmambo — Thu, 08 Mar 2012 08:50:04 GMT

I was under the impression that O2 had resolved this issue last week as it received a fair bit of media coverage. Are you still having problems?

Thanks

iPlayer not working on my KDL EX503

mikey_boy_uk — Thu, 08 Mar 2012 11:39:48 GMT

Hi Catmambo,

This is very much still a problem.

I've been happily streaming HD content through the BBC iPlayer on my KDL-32EX723 since April 2011 - however, since early 2012, I have been experiencing buffering problems with HD content and, on occasion, even SD content.

My TV has the latest firmware, I am using a fully wired set-up connected to my master telephone socket and have been with my ISP (Sky) since 2010.

Both the BBC & Sony maintain that the issue doesn't lie with them.

From reading recent posts in this thread, the problem seems to affect customers across different ISPs. Demand 5 doesn't appear to suffer buffering problems - only BBC iPlayer.

Can you please help us?

Sadly, this experience has deterred me from venturing in to any of the pay-per-view content provided by Sony Qriocity or Love Film.

iPlayer not working on my KDL EX503

wifulle87 — Wed, 28 Mar 2012 20:04:40 GMT

Hi how do you do a factory reset. Suggested update via product support no use. help lost. Thanks

Re: iPlayer not working on my KDL EX503

CreosoteChris — Mon, 11 Feb 2013 19:47:18 GMT

For anyone interested, I experienced this issue (Bravia KDL40EX503U, iPlayer previously worked OK, then stopped at "Loading iPlayer" logo stage, Demand5 still working on the same TV).

Factory reset (Settings - General Settings - Factory Settings) fixed it.

HTH, Chris

iPlayer not working on my KDL EX503

qwuk.net — Sun, 19 May 2013 06:52:01 GMT

I'm having issues with my KDL-32EX723.

Getting black screen with small 'progress' spinner in top right corner. Only way to get the TV unstuck is to unplug it. This has become such a regular occurrence in the last month or so that I've now rearranged the plugs so this reset procedure is easier!

From what I've observed it is iPlayer related. Happening either when content has just finished or when first requesting the service from the 'Internet Video' screen. Therefore, from what I can see, it's probably a bug in TV firmware triggered by something (recently new?) in iPlayer menu 'scripts'.

With the exception of the buffering issues last year (been and gone) iPlayer has been fine on this TV up until a month or two ago.

Sort it out Sony. Not only are your functionally poor and technologically backward products being outstripped by the likes of Samsung and LG but long time Sony loyal customers like me are being poisoned, by you, against your brand by unacceptable bugs. I have an AV technical and computer programming background so have an informed context to look at this from. It's not good enough. Given what I'm experiencing from your product my next TV purchase will not be a Sony. You're losing me.