topic Anyone been able to find out if their Xperia Tablet S needs replaced? in Tablets

Anyone been able to find out if their Xperia Tablet S needs replaced?

skimpychimpy — Tue, 23 Oct 2012 18:12:14 GMT

Hi,

I just tried putting in my serial number and product ID number into the checker on the Support site:

http://www.sony.co.uk/support/en/product/SGPT121GB_S/news/Xperia_S_series_notice2

But all the page does is refresh when I click Submit. Has anyone had any luck with finiding out if theirs needs replaced? My bezel at the back is definitely bent out of shape (beside the dock cover) but just want to check if it is going to be covered by the program.

Cheers,

Tim

Re: Anyone been able to find out if their Xperia Tablet S needs replaced?

Blencogo — Tue, 23 Oct 2012 18:15:37 GMT

Hi Tim.

Looks like a website problem and it is not recognising the numbers you put in.

I'll notify Sony.

Re: Anyone been able to find out if their Xperia Tablet S needs replaced?

tramman77 — Tue, 23 Oct 2012 21:39:31 GMT

Tried earlier and exactly same issue. Will try again tomorrow.

Re: Anyone been able to find out if their Xperia Tablet S needs replaced?

paulell45 — Wed, 24 Oct 2012 17:23:10 GMT

Hi,

I entered the model and serial number for my tablet and it is one that if affected. I called Sony Support, as instructed at about 17.50, was placed in a queue, and was cut off at 18.05 because they close at 6pm! Online once it's confirmed you have a faulty tablet the text suggests that it has to be returned for a repair. As I also have a wifi problem with the tablet which has not been fixed with the October software update I was rather hoping for a replacement.

Re: Anyone been able to find out if their Xperia Tablet S needs replaced?

skimpychimpy — Wed, 24 Oct 2012 21:40:30 GMT

I still can't seem to get anywhere with it, the page just resets when I click submit so still can't get through to anything. Hmmm...

However, if it does come up saying I need to say I need to send it away for repair it wont be happening until I have a replacement, either permanent or temporary. This is an issue which has been caused by faulty manufacturing, not my wrong doing, so if they want to rectify it, they can replace me tablet while they fix the fault.

Re: Anyone been able to find out if their Xperia Tablet S needs replaced?

paulell45 — Wed, 24 Oct 2012 21:53:28 GMT

Are you sure you're entering the correct serial number hidden away under the memory card cover? I put it in incorrectly the first time and had the same issue.

I've requested a Sony callback so will post what they say. I doubt repair is an option and it would be good if they sent a replacement out first to minimise the hassle.

Re: Anyone been able to find out if their Xperia Tablet S needs replaced?

skimpychimpy — Wed, 24 Oct 2012 22:39:07 GMT

Yeah - definitely putting it in right but just refreshes the page.

This is rubbish...they can't even get their systems for fixing the bloody thing right!

What happened to Sony...

Re: Anyone been able to find out if their Xperia Tablet S needs replaced?

tramman77 — Thu, 25 Oct 2012 09:09:42 GMT

Well website seems to be working now, and yes I have one affected by the fault. Tried to phone Sony this morning 0870 240 2408 as required and was then asked to enter 15 digit serial number,when I did this I was told by the automated system my tablet wasn't within warranty and to phone the premium number....Not Impressed...

Re: Anyone been able to find out if their Xperia Tablet S needs replaced?

tramman77 — Thu, 25 Oct 2012 09:34:49 GMT

RESULT.......After a bit of chasing around finally found the telephone number for head office 01932 816000 and asked for "Vaio Customer Relations". Annoyingly it has to be repaired so planning on removing memory card and factory resetting. Would of hoped Sony would offer a brand new replacement due to the inconvenience caused and a least some kind of goodwill gesture. Anyway collection arranged for tomorrow and will take upto 5 days depending on parts been available.

Re: Anyone been able to find out if their Xperia Tablet S needs replaced?

paulell45 — Thu, 25 Oct 2012 09:40:54 GMT

Did you try arguing that it was inconvienient to return it and request a replacement? Presumably as our Tablets are new we could argue that with the fault they are not fit for purpose and get a refund. I really don't want to be without mine for a week and have not faith in a botched repair.

On collections, Sony we're supposed to arrange the pick up of a case for the Tablet yesterday from me - their computer system managed to order two for me not one, and charge me for both. There was no collection and the courier's website says that no one was in for collection and they left a card. Neither are true! I'm getting increasingly fed up with very poor customer service.

Re: Anyone been able to find out if their Xperia Tablet S needs replaced?

tramman77 — Thu, 25 Oct 2012 10:26:06 GMT

Yes, stating product not fit for purpose but Sony are well within their rights to offer a repair and it was quite hard to understand what the representative was stating due to his dialect. I will be monitoring the repair carefully as well as examining the tablet with a fine tooth comb on its return.

Re: Anyone been able to find out if their Xperia Tablet S needs replaced?

skimpychimpy — Thu, 25 Oct 2012 11:28:58 GMT

Looks like a rep has found my moaning on the forum and has emailed me asking for the details which I have given him.

Tried the site on Safari (instaed of Chrome) and it worked so will give them a ring and see what they say. However, I really dont want to be sending it away for repair, they can send me a new one when they are sorted on the production line and I can send them this one back for refurbishment. You buy a new product you do not get a refurb back!

Re: Anyone been able to find out if their Xperia Tablet S needs replaced?

paulell45 — Thu, 25 Oct 2012 23:08:33 GMT

Well I have had one e-mail from Sony support dealing wiith two issues - getting the faulty tablet sorted out and getting Sony to collect the case sent in error. The agent clearly has not read the e-mails properly and appears to be asking for a serial number for the case, and also says that he cannot see the seriel number for the tablet! This is a total nightmare.

Sony deliver two cases when I only want one, but charge me for both. I wait for one to be collected and no one turns up. Although the carier's website says that I was not in to hand the case over and they left a card. Guess what, I was in all day and there's no card.

The Sony tablet I buy is faulty and the agent cannot understand my complaint or is unable to read the e-mail correctly. Maybe I should apologise to Sony for buying theiir products.

Anyone been able to find out if their Xperia Tablet S needs replaced?

skimpychimpy — Fri, 26 Oct 2012 10:51:55 GMT

@ paulell45 Nightmare!! Hope you get something sorted soon!

I was on the phone to them yesterday and the guy has arranged to get it collected either today or tomorrow. Told him I was not going to be in the office today but he said the courier would come anyway and then re-schedule if I wasnt there...what a waste!

I managed to cover myself in soup whilst on the phone which was also a bit of a nightmare so didnt argue much when he said they couldnt provide a replacement as it is a "standard length repair". So as I stood there, soup dripping off of my trousers my heart sank as I realised I will have to give up the tablet for 5-7 days.

Oh Sony...this is why you are financially..

Message was edited by: -Cass-

Profanity removed

Re: Anyone been able to find out if their Xperia Tablet S needs replaced?

tramman77 — Fri, 26 Oct 2012 11:16:39 GMT

Tablet picked up less than half hour ago and now has to wing its way to France for repair. Didn't relist this at the time so due to weekend reckon it will be a week today at the earliest before I see it again. Really hope Sony decide to offer something in return for what has been no fault of our own but a manufacturing Issue.

Re: Anyone been able to find out if their Xperia Tablet S needs replaced?

skimpychimpy — Fri, 26 Oct 2012 13:24:18 GMT

Here here!! Some Google Play credit would do me nicely. If they offer me 5% off accessories they can think again...

Anyone been able to find out if their Xperia Tablet S needs replaced?

tramman77 — Fri, 26 Oct 2012 14:07:30 GMT

In fairness we could all return our Tablets and claim a refund stating our goods not fit for purpose. i.e not splashproof as advertised, which along with the brand was the main selling point for me especially having two young girls.

One thing I did notice whilst looking to purchase, that in the USA Sony offered the DS3 stand (the £80 one) for half price if bought at the same time as the tablet. Just goes to prove they treat all their customers different. So come on Sony restore a bit of credibility and provide your customers with some kind of satisfaction. I'll be the first to say well done for admitting your error but take the extra step and give your loyal customers something in return.

Message was edited by: tramman77

Re: Anyone been able to find out if their Xperia Tablet S needs replaced?

skimpychimpy — Mon, 29 Oct 2012 14:26:12 GMT

I have also had mine collected this morning so will keep an eye on the status to see what happens. Hoping for it back within the 7 day period!

Re: Anyone been able to find out if their Xperia Tablet S needs replaced?

tramman77 — Mon, 29 Oct 2012 14:42:17 GMT

Sony received it this morning. Received the following text " SONY Repair Center. We have received your unit and we will keep you informed about its return as soon as it will be repaired (about 5 working days). Thank you." So fingers crossed hoping to have it back by next Monday at the latest.

Re: Anyone been able to find out if their Xperia Tablet S needs replaced?

hungerdunger — Mon, 29 Oct 2012 20:19:00 GMT

I emailed Sony over the weekend to ask how long the turnaround would be and whether they would offer compensation such as discounted accessories.

The disappointing answers I received were a 10 working day turnaround (i.e. two weeks) and there would be no compensation, although they would extend the warrantee by the time taken to fix it (big deal).

I'd appreciate it if people who have sent theirs back or are about to could keep us updated on the turnaround times. Personally I'm in two minds about it. I don't know whether I really need the spash-proof facility, but I definitely don't want to be without the tablet for two weeks. (I could probably manage one week)