topic Re: Headphones not supported in Tablets

Headphones not supported

missdoodle111 — Mon, 27 Feb 2017 14:02:27 GMT

Everytime I plug my earphones into my phone or Sony Z4 tablet, I get a message saying the headset is unsupported. I've tried disabling smart connect and resetting my stuff but I've had no luck. I'm thinking it's something to do with the system because it's both devices that it's not working with. They did work in both devices a couple days ago but I'm not sure what to do!

Re: Headphones not supported

Lord_viridis — Mon, 27 Feb 2017 14:54:04 GMT

Which headphones are you trying to connect?

Re: Headphones not supported

missdoodle111 — Tue, 07 Mar 2017 12:36:31 GMT

BYZ SE570 earphones
They work on non-xperia devices and did work on both my tablet and phone for a while

Re: Headphones not supported

Lord_viridis — Tue, 07 Mar 2017 13:50:05 GMT

From product description
" In-line patent "S/N" button design, allow to switch to compatible different devices. "S" for CITA 3.5mm jack (iPhone, Samsung, HTC, LG, Sony,Blackberry,Nexus etc) "N" for OMTP3.5mm jack(Nokia)"

I guarantee, that switch is what's causing the issue. Whether it's the optimisation getting errors or the connection is not great on the switch connectors. Something on it is causing detection errors

Re: Headphones not supported

missdoodle111 — Tue, 07 Mar 2017 13:57:25 GMT

Thank you! That worked and now I feel really silly... but seriously thank you so much!

Re: Headphones not supported

Gabtin — Wed, 05 Sep 2018 09:41:43 GMT

How you fix your problem regarding this issues thanl yoi