topic suri in PCs & Accessories

suri

bandaru_in — Wed, 25 Jan 2012 09:28:17 GMT

I am able to read/burn audio CD's (both commercial and CD-R/RW). But, I have tried 4 different DVD movie discs, and every time, the drive spins and tries to read, but then nothing happens, and when I try to go to Start/Computer/DVD drive and "Explore" or "Open", the drive tray ejects and a window pops up saying "Please insert a disc". So, it seems that the DVD/RW drive is simply not able to read DVD movie discs. Any idea if this is a driver problem, or do I need to replace the DVD/RW drive?

suri

rich912 — Wed, 25 Jan 2012 10:10:57 GMT

Hi bandaru,

Unfortunately you have not given us your model or operating system and whether this problem is new or has always been the case.

If your OS is XP you will need third party software in order to read and write DVD’s.

If your OS is either Vista or Win 7 try cleaning the laser lens and the DVD’s with a propriety cleaner.

Rich