topic Vaio Update does not recognise your Vaio?? in PCs & Accessories

Vaio Update does not recognise your Vaio??

joel.h — Wed, 08 Aug 2012 08:01:49 GMT

I've been having this problem since I first received my Vaio, whenever I try to run the update software I always get an IE window popup stating that my Vaio cannot be recognised:

"Dear VAIO Customer,

You have arrived at this page because VAIO Update does not recognize your VAIO.
This may be a temporary problem with the VAIO Update server."

I've been getting this message for about 6 months now so I doubt its anything wrong with the servers. Also I've tried to install updates manually through the website, but some of the more important ones (AMD Driver updates) fail to install, causing me quite a few issues as I can't run Open GL settings in Photoshop without windows explorer crashing and restarting, and several other things.

Anyone had this before and/or know of a fix?

Model number: VPCSA3T9E

Windows 7 Pro 64 bit OS

Cheers.

Re: Vaio Update does not recognise your Vaio??

Blencogo — Wed, 08 Aug 2012 12:04:59 GMT

Hi joel h and welcome.

I see there is an updated version of Vaio Update available for manual download on the Support website for your model. Have you tried manually installing this? You will find it under the Latest Downloads - Windows 7 Tab here: -

http://www.sony.co.uk/support/en/product/VPCSA3T9E_XI/updates

If you have already tried that or it doesn't help, it may be time to contact Vaio Support to see if this is a known issue with a simple solution.

Re: Vaio Update does not recognise your Vaio??

joel.h — Wed, 08 Aug 2012 12:43:58 GMT

Just tried installing the latest version and still getting the same thing.

Re: Vaio Update does not recognise your Vaio??

aljacks67 — Sat, 17 Aug 2013 10:37:42 GMT

It would seem little has been done in a year! I purchased a new Vaio this month (August 2013) and have the same problem. ModelSVF1521C5E Windows 8

Re: Vaio Update does not recognise your Vaio??

bubblehead72 — Wed, 21 Aug 2013 13:45:08 GMT

I too have this problem. I've just purchased a Sony Vaio Fit Model SVF15A1C5E. On switching it on for the first time and selecting Vaio Update it informed me there was an update for the program and I couldn't continue until it had been updated. So I've tried uninstalling it, going to Sony support page and downlading the latest version for my model (dated 20/06/13). Installed this and exactly the same happens. It updates to version 6.2.1.03260 and no longer recognises my system.

Any ideas?

Re: Vaio Update does not recognise your Vaio??

GenuineMex — Thu, 22 Aug 2013 15:02:58 GMT

I, too, have this exact problem with my new Vaio Pro 13.

I've tried uninstall/reinstall of Vaio Update to no effect, and I've downloaded and installed a few driver updates from the Sony support site to improve trackpad and wifi. Also installed the latest BIOS offered by the Sony support site.

This isn't a major issue since the laptop works fine regardless, but a rather big annoyance since I like to know I have the latest patches and updates.

Re: Vaio Update does not recognise your Vaio??

SHumayun — Fri, 23 Aug 2013 23:17:43 GMT

I spoke to a senior Sony tech support the other day and mentioned this. He said it was a problem with the Sony server not being able to talk properly to windows 8 devices. Apparently they have this across all their laptops running windows 8 but not windows 7.

Re: Vaio Update does not recognise your Vaio??

koop79 — Sat, 24 Aug 2013 12:49:44 GMT

There are multiple threads regarding this issue. Support told me to re-install vaio update which I did but did not fix the issue. They then told me to reinstall my enitre system lol. Why cant sony get ontop of stuff like this quicker ?

Re: Vaio Update does not recognise your Vaio??

GenuineMex — Fri, 30 Aug 2013 10:50:49 GMT

Hi everybody

Are there anyone who has successfully gotten this to work yet?

If this really is a issue with the communication between Sony's servers and Windows 8, why in the world aren't Sony posting something about it? Seems strange that this haven't gotten more attention...

Re: Vaio Update does not recognise your Vaio??

GenuineMex — Mon, 02 Sep 2013 12:31:17 GMT

I got a new response from Sony Support, they are working on a new version of Vaio Update which should correct the issue.

They did not provide a spesific date/timeframe though...

Re: Vaio Update does not recognise your Vaio??

takrzem — Sat, 19 Oct 2013 19:44:34 GMT

Apologies for resurrecting this old thread but has this been ultimately resolved?

My machine (SVF15A1C5ER) had also encountered this issue in its adolescence, however recently (also after Win 8.1 upgrade) it does look like no updates are available (however I could download the manually from here which makes me think about the reliability of this process).

Perhaps someone from SONY could confirm please?

Thanks in advance!

Re: Vaio Update does not recognise your Vaio??

takrzem — Thu, 14 Nov 2013 10:31:16 GMT

Apologies for chasing but could someone from SONY advise please?

In general VAIO Update seem to work for me, for example when I've mistakenly downloaded NVIDIA driver via Windows Update, VAIO Update detected the issue and notified me about another , correct one. On the other hand some minor updates (VAIO Power Management, Manual Uupdate) have not been detected and I had to download them manually from here:

http://www.sony.co.uk/support/en/product/SVF15A1C5E/updates