topic Re: VGN-CR29XN: Motion Eye Unknown Device in PCs & Accessories

VGN-CR29XN: Motion Eye Unknown Device

Toommmmmmmy — Mon, 22 Aug 2011 08:55:26 GMT

Hi all!

I have a notebook VGN-CR29XN and had a harddisc crash, when I have installed Windows Vista then my webcam device dont work and ar listed under Image Device as Unknown Device.

Where can I find the driver for my Motion Eye device?

I have download all Driver and Utilities from sonys FTP host and nothing works.

This is my hardware Ids from device manager:

USB\VID_05CA&PID_1870&REV_0100

USB\VID_05CA&PID_1870

Regards,

Tommy

VGN-CR29XN: Motion Eye Unknown Device

rich912 — Mon, 22 Aug 2011 10:11:08 GMT

Hi Tommy,

The Microsoft driver (usbvideo.sys) for your Motion Eye camera should work but possibly the initial setup failed to find it.

Open Device Manager and right click the Unknown Device and select update driver software. On the next window click on Browse my computer for driver software, then browse to the folder C:\Windows\inf, click open and then click next. This should then install the correct driver.

If that fails to work then repeat the process but after selecting C:Windows.inf and clicking ‘Open’ select ‘Let me pick from a list of device drivers on my computer. On the next window click ‘Have Disk...’ and browse to usbvideo.inf. Click ‘Open’ and then ‘OK and finally ‘Next’.

This should hopefully install the driver.

Rich

VGN-CR29XN: Motion Eye Unknown Device

Toommmmmmmy — Mon, 22 Aug 2011 11:21:03 GMT

Hi Rich,

I now have a new device under Image Device "USB Video Device" but the webcam does not work it's says no installed webcam, I have restart the omputer.

And now I also have an "Unknown Device" in "Other Devices" with hardware Ids:

USB\VID_05CA&PID_1870&REV_0100&MI_02

USB\VID_05CA&PID_1870&MI_02

Thank You

Tommy

VGN-CR29XN: Motion Eye Unknown Device

rich912 — Mon, 22 Aug 2011 11:54:14 GMT

My apologies as I think that I have mislead you – I thought that you model was newer than it is.

You need to install the Ricoh Camera Driver which is contained in the Original Drivers package:

http://support.vaio.sony.eu/computing/vaio/downloads/preinstalled/index.aspx?l=en_GB&m=VGN-CR29XN_B

Download and the camera driver and extract this to a known location (A new folder on the desktop would be easy to find). Then follow the update driver instructions above for the ‘Have Disk’ option and browse to the extracted location. The file that you need to point to is R5U870FL.inf.

The result should be a device listed as Sony Visual Communications Camera in Device Manager.

Sorry for the confusion.

Rich

VGN-CR29XN: Motion Eye Unknown Device

Toommmmmmmy — Mon, 22 Aug 2011 12:20:35 GMT

You dont have to be sorry, This is the first place someon can help me

It worked to install the driver and i now have a Image Device "Sony Visual Communication Camera VGP-VCC6"

But I still have a "Unknown Device" in "Other Devices" is it an usbsound driver or something missing?

With hardware Ids:

USB\VID_05CA&PID_1870&REV_0100&MI_02

USB\VID_05CA&PID_1870&MI_02

The Image Device driver HardwareIds are:

USB\VID_05CA&PID_1870&REV_0100&MI_00

USB\VID_05CA&PID_1870&MI_00

Regards,

Tommy

Message was edited by: Toommmmmmmy

VGN-CR29XN: Motion Eye Unknown Device

rich912 — Mon, 22 Aug 2011 15:03:32 GMT

Hi Tommy,

The hardware ID would seem to indicate that the unknown USB device is an unnecessary duplicate of the imaging device.

Right click this, select Uninstall and then reboot. Hopefully this will remove the device permanently.

Rich

VGN-CR29XN: Motion Eye Unknown Device

Toommmmmmmy — Tue, 23 Aug 2011 08:54:46 GMT

Hi again Rich,

the device are still there after uninstall and reboot

Tommy

VGN-CR29XN: Motion Eye Unknown Device

rich912 — Tue, 23 Aug 2011 09:17:12 GMT

Hi Tommy,

Try entering Safe Mode (Tap F8 at boot when you see the Vaio logo and select Safe Mode), open Device Manager, delete the unknown device and reboot normally.

Rich

VGN-CR29XN: Motion Eye Unknown Device

Toommmmmmmy — Tue, 23 Aug 2011 09:51:09 GMT

Hi,

did't remove the device.

in windows update I found Hp webcam update but it fails on installation with code 80070103

/Tommy

VGN-CR29XN: Motion Eye Unknown Device

rich912 — Tue, 23 Aug 2011 10:10:59 GMT

Hi Tommy,

I’m a tad confused now. Why are you trying an Hp webcam update? Never install Windows updates that are not relevant to your machine.

Is the camera now working or are there still problems apart from the Unknown Device?

If the camera is working then unless anyone has further suggestions I would just ignore the presence of an unknown device.

If the camera is not functioning then uninstall both the unknown device and the "Sony Visual Communication Camera VGP-VCC6" and reboot. Hopefully you will then have either "Sony Visual Communication Camera VGP-VCC6" or one unknown device. If the latter then update the driver using the ‘Have Disk’ option above and point the installer to R5U870FL.inf.

Rich

VGN-CR29XN: Motion Eye Unknown Device

Toommmmmmmy — Tue, 23 Aug 2011 13:14:32 GMT

Hi,

The camera still dont work and the unknown device is there to.

Now Skype or Live Messenger find the camera but it's all black

/Tommy

VGN-CR29XN: Motion Eye Unknown Device

rich912 — Tue, 23 Aug 2011 13:23:22 GMT

Hi Tommy,

In Messenger and Skype have you checked that the Sony Visual Communications Camera is set as the default device as opposed to USB Video Device?

Rich

VGN-CR29XN: Motion Eye Unknown Device

Toommmmmmmy — Tue, 23 Aug 2011 14:56:46 GMT

Yes I have.

When I search driver after hardware Ids, all I can find is HP Webcam driver

/Tommy

VGN-CR29XN: Motion Eye Unknown Device

rich912 — Tue, 23 Aug 2011 15:02:28 GMT

Have you tried my earlier suggestion?

“If the camera is not functioning then uninstall both the unknown device and the "Sony Visual Communication Camera VGP-VCC6" and reboot. Hopefully you will then have either "Sony Visual Communication Camera VGP-VCC6" or one unknown device. If the latter then update the driver using the ‘Have Disk’ option above and point the installer to R5U870FL.inf.”

Rich

VGN-CR29XN: Motion Eye Unknown Device

Toommmmmmmy — Tue, 23 Aug 2011 15:22:30 GMT

I tried it, i uninstalled it in safe mode and reboot.

After reboot I opened the device manager and then i have one USB Video Device under ImageDevices

and an unknown Device under Other Devices

I Removed the Unknown Device in Other Device and updated the driver for USB Video device to Sony Visual Communication

With no luck

/Tommy

VGN-CR29XN: Motion Eye Unknown Device

rich912 — Tue, 23 Aug 2011 15:48:17 GMT

Quite honestly I am at a loss as to what the problem is here.

Unless anyone else has any suggestions all I can suggest is that if you still have the Sony Visual Communications Camera listed under imaging devices, and the unknown device has an almost similar hardware ID, you try updating the driver for this unknown device using the Have Disk method pointing the installer to R5U870FL.inf.

If that fails then use your recovery disks to return the machine to factory defaults. If you don’t have the original recovery media you will need to purchase a set from Support.

Rich

VGN-CR29XN: Motion Eye Unknown Device

rich912 — Tue, 23 Aug 2011 15:52:45 GMT

Just a thought, but I don’t suppose there is anything listed in Control Panel that refers to an HP imaging device?

VGN-CR29XN: Motion Eye Unknown Device

Toommmmmmmy — Tue, 23 Aug 2011 15:58:17 GMT

Thanks for your help.

I will order recovery disc from Sony.

The Unknown Device returned Error Code 10

Thanks for now

Tommy

VGN-CR29XN: Motion Eye Unknown Device

rich912 — Tue, 23 Aug 2011 16:06:31 GMT

One last thing you could try before resorting to the recovery disks is to do a system restore to a date of a few days ago.

If the unknown device then disappears and you are left with one device with the hardware ID of USB\VID_05CA&PID_1870&REV_0100 Then update the driver using the Have Disk option.

Rich

VGN-CR29XN: Motion Eye Unknown Device

Toommmmmmmy — Wed, 24 Aug 2011 10:05:35 GMT

Thanks for your help Rich

I have found something maybe you can see if its correct or whats wrong.

In the Universal Serial Bus Controllers i have a USB Composite Device with hardwareIds:

USB\VID_05CA&PID_1870&REV_0100

USB\VID_05CA&PID_1870

In the Other Devices i have Unknown Device with hardware Ids:

USB\VID_05CA&PID_1870&REV_0100&MI_02

USB\VID_05CA&PID_1870&MI_02

And the last on in Image Device the Sony Visual Communication ... with hardware Ids:

USB\VID_05CA&PID_1870&REV_0100&MI_00

USB\VID_05CA&PID_1870&MI_00

/Tommy