topic SVL2413Z1E PC Nvidia switches off when videos played in PCs & Accessories

SVL2413Z1E PC Nvidia switches off when videos played

r.jones1947 — Sun, 05 Jan 2020 15:23:46 GMT

PC works fine normal colour & contrast from Nvidia GT640M . Play a video and PC appears to revert to basic Windows Display adaptor. Use device manager to disable then enable Nvidia, system resets until next play of a video. Have reloaded a clean copy of Nvidia drivers to no benefit.

Re: SVL2413Z1E PC Nvidia switches off when videos played

Sean_Mc — Mon, 06 Jan 2020 13:55:48 GMT

Hi there,

Welcome to the Sony Community.

I would recommend getting in touch with the Sony Support team for further help with this here.

Best wishes,

Sean

Re: SVL2413Z1E PC Nvidia switches off when videos played

r.jones1947 — Sat, 11 Jan 2020 14:00:31 GMT

Thanks for the post . I did that. Reply below. The least help possible!

With reference to your enquiry about the graphics card, we recommend restoring the VAIO to the original factory settings, by performing a Full Recovery as explained in the below link:

https://www.sony.co.uk/electronics/support/articles/00070113

Re: SVL2413Z1E PC Nvidia switches off when videos played

Blencogo — Sat, 11 Jan 2020 23:34:40 GMT

Which version of Windows do you have installed? Have you installed a newer version?

Which nVidea driver version do you have installed?

This is the latest driver released by Sony - it is quite old but replaces the older Win8 drivers originally for your model.

https://www.sony.co.uk/electronics/support/svl-series-svl2411-series/svl2413z1e/downloads/Z0001247

Re: SVL2413Z1E PC Nvidia switches off when videos played

r.jones1947 — Sun, 12 Jan 2020 09:01:25 GMT

Hi Thanks for the reply

.Windows10 1903 build 10.0.1.1836

Nvidia GT640m 25.21.14.2531

As far as I can tell the latest available for both.

Is it worth installing a quite old Nvidia driver?

I have removed VLC as the default video player . Using Leawo Blue ray player seems to help.

Regards

Robert

Re: SVL2413Z1E PC Nvidia switches off when videos played

r.jones1947 — Sun, 12 Jan 2020 09:52:30 GMT

I have just realized as from 15.12.19 the latest windows 10 installed is 1909.

Re: SVL2413Z1E PC Nvidia switches off when videos played

Win_88 — Wed, 15 Jan 2020 17:44:47 GMT

Hi there,

I was thinking this could be related to the way the video player handles video rendering. If the issue only happens when using VLC, I think you should look for an alternative or to contact the developer for a solution.

Win_88

Re: SVL2413Z1E PC Nvidia switches off when videos played

r.jones1947 — Wed, 15 Jan 2020 18:45:03 GMT

Thanks Win

Please note this problem also exists with Windows Media player, and did not cause difficulties for some years previously.

It also doesn't appear to matter the type of video file eg MP4 or M2ts.

If I look at display adapters, Device Manager, the only one listed is the Nvidia one unless I uninstall it . (not just disable) The Basic windows adapter appears. However, this does not work well. Cannot get a basically resonable picture. Thanks R

Re: SVL2413Z1E PC Nvidia switches off when videos played

Win_88 — Thu, 16 Jan 2020 17:48:03 GMT

Hi Jones,

If the issue only started recently, maybe you can try restoring the system using a restore point to a time where this didn't happen?

Win_88

Re: SVL2413Z1E PC Nvidia switches off when videos played

r.jones1947 — Thu, 16 Jan 2020 20:45:45 GMT

Thanks for the thought . I have tried this. unfortunately the restore failed. Otherwise a good idea.

Re: SVL2413Z1E PC Nvidia switches off when videos played

Win_88 — Mon, 20 Jan 2020 16:56:22 GMT

Hi Robert,

Well, it doesn't seem like this is a hardware issue, and given the fact that you tried everything related to the drivers, nothing more comes to mind other than following Sony's advice and performing a full recovery.

If you're going to do that, make sure your data's backed up first.

Win_88

Re: SVL2413Z1E PC Nvidia switches off when videos played

r.jones1947 — Tue, 21 Jan 2020 10:09:01 GMT

Thanks for your suggestion. I posed the problem to the VLC Videolan forum. An expert suggested.:

From within VLC go to Tools,Pref, Video, Output change to Direct X. from auto. Appears to prevent VLC from triggering the problem. Not that I undersatnd why this helps or why the problem occured in the first place. Windows media player still gives the same symptom. Cheers R