topic Re: Adobe ID and password problem in eReaders

Adobe ID and password problem

scrim369 — Thu, 19 Jul 2012 13:02:36 GMT

Whenever I open Reader for PC I get a pop up window asking for my Adobe ID and password. I then enter the correct password but the window just keeps opening even though the ID and password are correct as I have reset them many times now.

Im trying to download a recently purchased ebook but I think this is stopping me from doing so.

Anyone else had the same problem and knows a fix???

Cheers

Re: Adobe ID and password problem

Drumzman — Wed, 25 Jul 2012 16:12:47 GMT

Hi scrim369,

Just a thought - when you say that you have 'reset' your ID and password many times, have you changed one or the other to something new? If this is the case, that could be the problem. To successfully download and read a copy protected eBook, you must use the ID and password that was used at the point the eBook was purchased - a new ID or password would be OK for any later books purchased, but not for any purchased on a previous ID/password.

Hope that helps?

Re: Adobe ID and password problem

tetrapackage — Tue, 31 Jul 2012 03:21:49 GMT

I agree with that. You just have to use a single Adobe account for your eBooks and you will surely won't have any problems with it.

Re: Adobe ID and password problem

elspeth70 — Wed, 05 Aug 2015 08:03:38 GMT

Yes I am having the same problem and adobe don't seem to be able to help.Elspeth

Re: Adobe ID and password problem

elspeth70 — Wed, 05 Aug 2015 08:04:28 GMT

I haave tried that too to ne avail. Elspeth