topic PRS 650 Locked Solid in eReaders

PRS 650 Locked Solid

Flymo_Foe — Fri, 29 Oct 2010 16:41:25 GMT

My PRS-650 has locked up :smileyangry:. It is connected to nothing and the screen shows the following;

Top RH corner says USB Connected

Top LH Corner says USB

Centre Screen reads Charging Stopped and there is a symbol of a battery with an Exclamation mark in a triangle and an arrow pointing to the battery terminal

Bottom of screen is a text box reading "The Reader is unable to charge as no power supply is being detected. Please check that the charger is plugged in and switched on or that the USB cable is correctly connected"

This happened whilst my ereader was connected to my MAC.

I've tried the paperclip in the reset hole - nothing

I've tried holding the power switch off for 5 seconds - only thing that does is make the little red LED next to the switch flash a few times - then nothing. Now that the battery is completely flat ( I suspect) even the red LED doesn't flash.

I went through the site support hoops and the advised that I get a repair done, but the site doesn't list which service centre repairs ereaders. One service centre gave me the number for Sony Central and just as I finished the selections ( press 2, press 3 press 1 etc etc) I was told ( at 16:59) that they close at 17:00 for the weekend. Not what I'd call service that

I travel for a living I bought the eReader ( first and last one I suspect) to avoid having to carry books on planes. I'm revising my opinion - books don't break down like this do they :smileywink:. I've just spent several days away with NO BOOK and I'm very frustrated!!!

I'm considering taking it back to Derby Sony Centre and asking for a refund as it is clearly not fit for purpose.

Has anyone got any suggestions? Can it be Hard Reset?

PRS 650 Locked Solid

Thalamus. — Fri, 29 Oct 2010 17:37:54 GMT

Hi Flymo_Foe,

welcome to Questions & Answers..:smileyhappy:

I've tried the paperclip in the reset hole - nothing

Was this how you tried to reset your Reader.:smileyconfused:

Reset the Reader by pressing the RESET hole with a small pin or clip.
After 5 seconds, slide the POWER switch to restart the Reader.
The content and settings stored on the Reader are not affected by resetting.

Notes

The bookmarks, highlights, handwritten memos, or the setting information may be deleted by resetting.
The screen will not change after pressing the RESET hole. Slide the power switch to restart the Reader.
Do not push the RESET hole with a breakable point, such as the graphite of a mechanical pencil. It causes the RESET hole to be blocked.

PRS 650 Locked Solid

Flymo_Foe — Fri, 29 Oct 2010 18:25:40 GMT

Hi Thalamus

Many thanks for your rapid response!

I followed your instructions and lo and behold it reset and I left it charging whilst I had dinner.

I returned to find it in the same state as described before...:smileycry:

I reset it again within 5 minutes on charge the same thing happened.

It's not the USB port as other things charge off it fine still.:smileyplain:

A the moment I've reset it again and its on charge with a completely blank screen.

I'll keep you posted.:smileyconfused:

PRS 650 Locked Solid

Flymo_Foe — Fri, 29 Oct 2010 23:48:02 GMT

Nope, status quo resumed see first post.

Damn

PRS 650 Locked Solid

Flymo_Foe — Sat, 30 Oct 2010 09:05:02 GMT

Now it won't reset again!

Have I got a duffer or is anyone else having these problems?

PRS 650 Locked Solid

Thalamus. — Sat, 30 Oct 2010 13:54:42 GMT

Hi Flymo_Foe,

try doing a hard reset.

The following procedure works on a PRS 350 so hopefully it will work on your PRS 650..

Warning this will delete all content on your Reader and restore it back to factory settings..

Reset the Reader by pressing the Reset hole (1) with a small pin or clip.

After 5 seconds, slide the Power switch to restart the Reader.

When the screen displays Opening book

Press and hold both the < (2) key and & magnify + (2) key simultaneously until the Reset all screen appears.

Once the Reser All screen appears press the Options button (3) to continue.

PRS 650 Locked Solid

Flymo_Foe — Sat, 30 Oct 2010 16:07:03 GMT

I never got to try that Thalamus but thanks for the response. :smileygrin:

The nice guys at Sony Centre Derby swapped the unit out for me when I described the symptoms.

Fingers crossed that this one works for longer than the original

Lets hear it for Sony Centre Derby! Hip Hip Hooray!

PRS 650 Locked Solid

Thalamus. — Sat, 30 Oct 2010 16:16:29 GMT

The nice guys at Sony Centre Derby swapped the unit out for me when I described the symptoms.

Taking your reader back to the store would have been my next suggestion..

Glad to see that you've now got a working reader again, happy reading..:smileyhappy:

PRS 650 Locked Solid

HillHiker — Sat, 30 Oct 2010 17:51:54 GMT

Thank you Thalamus, I’ve only had the 650 for a week, I had a similar problem already, only mine was that I had the lock set so that I had to enter a PIN every time the reader restarted, whether from sleep or shut down, so I didn’t keep changing the PIN, it had been set from the day after I got the device, and a number I use on all my similar devices,(not bank cards though), but Friday it wouldn’t talk to me, just sat with the on screen keypad blinking every time I entered the PIN. But thanks to your advice at least its awake now, and at least all my books are on my laptop ready to be loaded again, once again a BIG THANK YOU.

PRS 650 Locked Solid

Thalamus. — Sat, 30 Oct 2010 21:02:30 GMT

You're welcome HillHiker, glad I could help..:smileyhappy:

PRS 650 Locked Solid

lozwesson — Sun, 26 Dec 2010 12:58:21 GMT

OK, I had exactly the same problem. A brand new reader, wouldn't charge from (Apple) USB mains adapter, Mac, or PC. After it had powered down, charging light would only come on for a few minutes before it would boot and give the charging stopped message. Lots of resets later, no joy. If I removed USB, would boot, then tell me battery discharged and switch off. After reading this thread, was ready to take it back - but did some other searching and found a better solution!

Turns out that if completely run down, the e reader won't charge from a standard USB or via PC/Mac. Not sure why, but the (optional, not supplied with reader) charger does work. I don't have one of those and didn't want to buy one, but I do have a Sony USB charger for the PS3 remotes - and that worked fine! Not sure what the difference is between Sony chargers and the others I tried, but it did the trick.

I hope this helps someone else, I've wasted 2 hours of boxing day trying to solve this!

PRS 650 Locked Solid

maddy1952 — Mon, 27 Dec 2010 20:21:33 GMT

ive been here most of the day trying to sort this e reader out its lucky its not gone out the window. mine says charging battery [all day in fact at one point it did say charging complet. now its back on charging battery. also i have no idea how to put the free books on i downloaded them have them waiting in my documents and now im stuck has all the tips on sony dont work for me

anyone can help me?? id be so grateful has im not a computer genius

maddy

PRS 650 Locked Solid

lozwesson — Mon, 27 Dec 2010 20:55:12 GMT

Don't despair Maddy!

If the red light was on during charging, it probably is charged - particularly if it said charging complete.

What I didn't say is that after I'd charged mine, when it started up it still showed the previous screen that it had locked up on (can't remember what that said now). Anyhow, I forced it to reset by using a paperclip in the reset button next to the power socket and it was fine. I'm guessing that's what you need to do (see earlier in thread for instructions on doing a reset). Notice you need to press the button, then use the power slider, pressing the button alone doesn't reboot it.

Putting books on it is a pain, but it does work! I had problems using my mac and ended up downloading the book on the PC and then dragging it to the reader on the mac. Once you've downloaded the reader file, open reader library, then drag it into the drag it into 'library' (in the left pane). If the reader is connected, it should appear below that. Drag the book(s) title from the right pane into the reader and you're done.

Good luck! It's worth persevering, the reader is really good!

Laurence

PRS 650 Locked Solid

wkuiper — Mon, 21 Feb 2011 11:11:23 GMT

Had this problem with my PRS-600 which was pretty annoying as it happened during vacation as I took it along instead of paperbooks. After running down it refused to charge with standard usb-charger.

Led blinked a bit or did nothing and now and then red charge led cames on but stopped shortly afterwards.

resets did not help.At home I managed somehow to get it charged again connected to PC with reader program on.Whether that was necessary or the complete rundown caused reset, i don't know, I tried resets as well and anyway it works again.

I now charge it connected to PC with reader program on but when PC goes to sleep- or standbymode charging

not only stops but the reader dischargs extremely rapidly. It was as good as empty in no time.

There must be a flaw in the soft- or hardware. When I contacted Sony NL by telephone I learned that charging problems (had) occured but since not mentioned on Sony site did not offcially exist.

They memtioned that guarantee has been prolonged from 1 to 2 years as off July 2010 but not for an

earlier purchase. In my case I bought it in August/Sept 2009, so no guarantee.

Sort it out and pay for repair yourself was the message.

I am afraid the charging problem will return. Anyway with service like this which is no service I will

go for Sony again soon.