topic Re: An unsupported model by this updater is connected. in eReaders https://community.sony.bg/t5/ereaders/an-unsupported-model-by-this-updater-is-connected/m-p/656030#M1437 <HTML><HEAD></HEAD><BODY><P>Just picked up on this - did you purchase the device in UK ?</P><P>It may be that if it came from outside Sony UK/EU areas it won't be recognised here ... although I'm not aware that this is the case.</P><P><BR /></P><P>I see you haven't had any replies so far - not a good sign I'm afraid ...</P><P>Always worth contacting Sony Support - and have you tried the search facility on this Forum ? That's definitely worth a crack.<BR /></P><P><BR /></P></BODY></HTML> Mon, 25 Feb 2013 11:11:12 GMT carpetmojo 2013-02-25T11:11:12Z An unsupported model by this updater is connected. https://community.sony.bg/t5/ereaders/an-unsupported-model-by-this-updater-is-connected/m-p/656029#M1436 <HTML><HEAD></HEAD><BODY><P _mce_style="" style=";">Hi there, I've got a problem with my Sony Reader PRS-T2 recently when I wanted to update its firmware. My PRS-T2 works normally and when I connect it to the computer after I run the updater, it says: <STRONG>An unsupported model by this updater is connected.</STRONG></P><P _mce_style="" style=";"><STRONG><BR /></STRONG></P><P _mce_style="" style=";"><IMG _mce_="" src="http://community-stage.sony.co.uk/legacyfs/online/246524_QQ%E6%88%AA%E5%9B%BE20130218130042.png" _mce_style="display: block; margin-left: auto; margin-right: auto;" alt="QQ截图20130218130042.png" class="jive-image-thumbnail jive-image" src="http://community-stage.sony.co.uk/legacyfs/online/246524_QQ截图20130218130042.png" style="display: block; margin-left: auto; margin-right: auto;" width="450" /></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";">I'm 100% sure that I'm using a PRS-T2 and a PRS-T2 updater. I've tried to restart the updater several times but nothing changed. I am currently using Windows 8 on my computer but I've also tried it on a computer with Windows 7 with no result. I tried to initialise the reader by choosing the Format option in its preferences, and I connected it again, still unsupported. Last time I succeeded to update it but I was using a Mac and an updater for Mac to do this.<BR type="_moz" /></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";">Thanks for any help!<BR /></P><P _mce_style="" style=";"><BR /></P><P _mce_style="" style=";"><BR /></P><P></P><P>Message was edited by: wangyijie</P><P></P></BODY></HTML> Mon, 18 Feb 2013 12:02:01 GMT https://community.sony.bg/t5/ereaders/an-unsupported-model-by-this-updater-is-connected/m-p/656029#M1436 wangyijie 2013-02-18T12:02:01Z Re: An unsupported model by this updater is connected. https://community.sony.bg/t5/ereaders/an-unsupported-model-by-this-updater-is-connected/m-p/656030#M1437 <HTML><HEAD></HEAD><BODY><P>Just picked up on this - did you purchase the device in UK ?</P><P>It may be that if it came from outside Sony UK/EU areas it won't be recognised here ... although I'm not aware that this is the case.</P><P><BR /></P><P>I see you haven't had any replies so far - not a good sign I'm afraid ...</P><P>Always worth contacting Sony Support - and have you tried the search facility on this Forum ? That's definitely worth a crack.<BR /></P><P><BR /></P></BODY></HTML> Mon, 25 Feb 2013 11:11:12 GMT https://community.sony.bg/t5/ereaders/an-unsupported-model-by-this-updater-is-connected/m-p/656030#M1437 carpetmojo 2013-02-25T11:11:12Z