topic Re: DSC-HX30V wi-fi won't connect in Cyber-shot compact cameras

DSC-HX30V wi-fi won't connect

joemanco — Tue, 31 Jul 2012 21:13:40 GMT

Just bought the Cybershot DSC-HX30V, like the camera but one of the main reasons i bought it was for the wi-fi feature. The camera appears to connect to the router but when i try to upload photos all i get is 'connection error'. Not sure if it's the camera or the pc (am still running on XP). Have installed Play Memories Home and have connected and uploaded photos via the usb connection. Any help would be greatly appreciated.

Re: DSC-HX30V wi-fi won't connect

tetrapackage — Wed, 01 Aug 2012 03:37:46 GMT

I've been getting this problem every once in a while and it will connect after 5-6 times. Sometimes it won't at all. I am just not sure if there is a problem with its WiFi feature or somewhere else.

Re: DSC-HX30V wi-fi won't connect

Mick2011 — Wed, 01 Aug 2012 09:33:34 GMT

Hi joemanco, welcome to the Sony Fourms

The wifi should be quite easy to set up, following the instructions in the user guide. I wonder if you're trying to upload the full-size file? Wifi on the HX30V is only intended for viewing on the PC and uploading to smartphones and image-hosting websites, for which a smaller (ca. 2Mb) file is created. The full-size file is supposed to be transferred via USB.

If this isn't the problem, can you describe at what point the error message appears?

Cheers

Mick

Re: DSC-HX30V wi-fi won't connect

joemanco — Wed, 01 Aug 2012 21:21:51 GMT

Hi Mick,

Thanks for the welcome.

The camera is definately connected to the router as I have checked the MAC address of the camera on the router, when I try to upload a picture to the pc the camera screen displays connecting to Pauls PC. it displays the SSID address and says its connecting, it does this for about a minute and then says 'network error occured'. I have connected the camera via usb and checked that it is 'registered' for wi-fi in Play Memories Home which it is. I do not get any firewall or anti-virus message so I don't think it is being blocked also regarding file size I didn't see anything relating to file size as the whole point of the wi-fi connectivity was to be able to upload your images wirelessly.

I bought the camera on-line from Hong Kong and when i tried to register the product here in the UK the only option it gave me was the DSC-HX20V, I have also contacted Sony support UK and they seemed to be a bit unsure when i said it was the HX30V so I am starting to wonder if this camera is not yet available in the UK/ Europe and if it is a firmware/software issue. Sony said they would call me back which they haven't as yet.

Cheers

Paul

Re: DSC-HX30V wi-fi won't connect

adama1980 — Mon, 17 Sep 2012 21:43:45 GMT

Did you find a way to resolve this, i also am having the same problems.

The camera is connecting to my network fine as I'm able to view pictures on my smart tv, however, when i try to 'send photos to computer' it just times out with 'network error'

I'm using a mac rather than windows so it sound like this isn't OS specific

Cheers

Re: DSC-HX30V wi-fi won't connect

Mick2011 — Wed, 19 Sep 2012 07:30:39 GMT

Hi adama, welcome to the Sony Forums

I'm pretty sure you need to use PlayMemories Home to use the WiFi features, and as PMH isn't available for the Mac that would likely be the source of your connection problem. I think you can get a lower resolution transfer to work with iPad and iPhone apps via PMH Mobile, which is available for these devices.

It's early days for camera WiFi connectivity and the HX30V is an early impementation of it, which might explain some of these problems. It would be good to hear back from Paul, as the WiFi functionality may currently be restricted to smaller filesizes; I could be wrong of course, but that's the feedback I've had.

Cheers

Mick

Re: DSC-HX30V wi-fi won't connect

adama1980 — Wed, 19 Sep 2012 07:57:43 GMT

HI Mick, thanks for the response.

It should be possible on a mac as they've written specific software to do it:

I've been following the guide here:

http://esupport.sony.com/docs/dvimag/Wi-Fi_Import_Help_for_MAC/en/index.html

It seems to be set up ok just won't connect.

Cheers

Re: DSC-HX30V wi-fi won't connect

Mick2011 — Wed, 19 Sep 2012 08:08:57 GMT

Ah ok, interesting ...

It's possibly a DNS issue with your modem configuration. I'll check on some Mac forums and see if there are any pointers.

Cheers

Mick

Re: DSC-HX30V wi-fi won't connect

joemanco — Wed, 19 Sep 2012 21:33:24 GMT

Hi Adama1980 and Mick,

I never got the wi-fi to work on my old pc running windows XP but last week got a new pc running windows 7 hooked the camera up installed the software on the camera and the wi-fi works every time. so the only explanation I can give you guys is that it must be OS or Spec related or Sony have updated the software.

Hope this helps

All the best

Paul

Re: DSC-HX30V wi-fi won't connect

Mick2011 — Sat, 22 Sep 2012 09:52:58 GMT

That Sony webpage will help you set up the camera as a designated device on the Mac, but the 'everyday' connection is performed from the camera Play mode, according to solutions I've come across.

This thread seems to have the most comprehensive advice and futher links to HX30V users who have successfully connected to their Apple devices: https://discussions.apple.com/thread/4073344?start=0&tstart=0

Hope something there works for you

Cheers

Mick

Re: DSC-HX30V wi-fi won't connect

adama1980 — Sat, 22 Sep 2012 18:39:09 GMT

ok, cheers. I've tried reinstallng my OS and still no joy.

Will monitor on the apple forums

Cheers

Re: DSC-HX30V wi-fi won't connect

pmgarafola — Mon, 15 Oct 2012 01:03:00 GMT

Hey I just bought the camera as well and am having the exact same problem, except it takes about 3 minutes to come back with the message. I am using Windows 7 64 bit. It is not a firewall issue as I tested with the firewall disabled. Also the USB transfer works fine. I have the Play Memories software installed with the extended options. The "Network Error Occurred" message happens every time I try to connect. The customer support staff at Sony was no help at all. This capability was one of the reasons I bought the amera so it's pretty disappointing. As far as I can tell the wireless feature is completely useless.

Re: DSC-HX30V wi-fi won't connect

blaireau_photo — Mon, 15 Oct 2012 07:07:17 GMT

Hello pmgarafola - Welcome to the Sony Forums

Which customer service department did you originally contact for further assistance with this problem?

I am aware that sometimes there are certain features that do not function in the same way when using a 64 bit operating system as opposed to a 32 bit one. You mention that you have already tried turning off the firewall but your anti-virus software may also be preventing this data transfer from working correctly. Have you tried temporarily turning this off to see if this will allow PlayMemories to communicate with your camera wirelessly?

Thanks,

Simon

Re: DSC-HX30V wi-fi won't connect

joemanco — Mon, 15 Oct 2012 22:12:11 GMT

Hi pmgarafola,

All I can suggest is for you to uninstall the software and then re-install it from the cameras internal hard drive. Once installed try to upload photos wirelessly before using the usb connection. I wish I could give you a more definitive answer. I know that when I had this problem running on XP it was definately a pc problem as I checked the router and the camera was connected to it. Also how much RAM do you have? because I thought that this could be the problem with my old pc (which I think had 1 or 2 gb) whereas my new pc has 8gb.

Hope this helps

Good Luck

Paul

DSC-HX30V wi-fi won't connect

grajay155 — Mon, 22 Oct 2012 04:34:30 GMT

I've just had to set this up myself. Finding the Sony Wirelass Auto Import App was probably the hardest thing - then after installing it I had to deselect the previous connection I had made to my iMac via Parallels and Windows 7 so that it would connect to my iMac. I have to say the app worked perfectly, and after setting it up & disconnecting the USB cable the photo transfer started immediately I selected the option in the menu.

Message was edited by: grajay155

Re: DSC-HX30V wi-fi won't connect

blaireau_photo — Mon, 22 Oct 2012 09:05:41 GMT

Hello again

That's great grajay155 - hopefully other people will now read about what you have done to get the software to work correctly on your Mac.

pmgarafola - have you tried following Paul's advice and reinstalling the software?

Thanks,

Simon

DSC-HX30V wi-fi won't connect

dabako — Fri, 02 Nov 2012 10:56:20 GMT

Hello everybody,

Well, I've been reading all the posted comments...I have same problem::: I can't conect my camera HX30V to anty device I have, starting with my MACBOOKPRO, and my Android Smartphone. Im getting crazy, and I'm about to give back my camera, because I think doesn't work properly. Almost the wify.

In the smartphone, i downloaded the app, i conect to the camera SSID, i put the password,,,all..and the message from the camera is : connection to target device imposible.

And from the phone is: (While looks like is going to go ok, because it recognice the camera, and try to conect, at the end says: Error while fetching contents....

I have been around 10 hours trying to have succes, but there is no way.

I would like to be able to connect to my macbook pro retina too, with Mountain Lion. OX10.8. I don't know if is compatible with this new os....FFFFFFFFFFFF....

Any suggestion???

Thank you in advance.

Re: DSC-HX30V wi-fi won't connect

blaireau_photo — Fri, 02 Nov 2012 14:55:19 GMT

Hello dabako - Welcome to the Sony Forums

Regarding your Macbook, have you checked to see if you have any firewall or anti-virus software that may be preventing the camera connecting to your Macbook?

Thanks,

Simon

Re: DSC-HX30V wi-fi won't connect

dabako — Mon, 05 Nov 2012 12:52:39 GMT

Thank you,

I solved all the problems.

About the android phone, when you get the conection, the camera says not able to connect. But it does anyway. So all runs ok.

And, yes, it works in my mountain lion. Fine.

Thank you again,

Re: DSC-HX30V wi-fi won't connect

DougMace — Mon, 31 Dec 2012 04:43:41 GMT

In my case it was the anti-virus software. I have Windows 7 with Microsoft Security Essentials. It looks like the Sony software took care of the firewall settings, but there is still a chunck of software that needs to be downloaded the first time you transfer images via Wi-Fi. So, I turned off the anti-virus the very first time I tried to transfer images, and the images transferred just fine. I then turned on the anti-virus and subsequent image transfers occured without any problems.