topic Re: Flat battery after using Creators App to download to Tablet.. in Alpha & NEX interchangeable lens cameras

Flat battery after using Creators App to download to Tablet..

GordonT — Sun, 28 Apr 2024 19:49:28 GMT

First seen with A6700. Downloaded a few images to tablet with wifi / Bluetooth, then switched camera off. Next morning found A6700 had completely flat battery. Another time downloaded some images to tablet, switched off, after an hour or so found A6700 battery compartment warm.

Now updated A1 and now uses Creators App. Downloaded a few images to tablet with WiFi / Bluetooth, then Switched camera off. Next day found A1 with completely flat battery.

It appears cameras are not switching off ?.

Anyone else seen similar?

Re: Flat battery after using Creators App to download to Tablet..

danardeng — Sun, 28 Apr 2024 17:49:48 GMT

I use A7iv, and doesn’t tested file transfer from last firmware update, but with older vorsions never experienced. I have to say that I use really rarely the transfer with app.

Please, check the option: https://helpguide.sony.net/ilc/2320/v1/en/contents/0703_connect_while_power_off.html

Re: Flat battery after using Creators App to download to Tablet..

GordonT — Sun, 28 Apr 2024 18:12:49 GMT

I've never had an issue with the old app IEM, only with Creators App.

Both cameras have Cnct. while Power OFF set to OFF

Re: Flat battery after using Creators App to download to Tablet..

Anonymous — Sat, 04 May 2024 16:47:28 GMT

Hey @GordonT

Did you check if the firmware versions of both of your cameras are up-to-date?

You can also make sure that you're using the latest version of the Creators app, or else, try with Imaging Edge and let us know the outcome.

Re: Flat battery after using Creators App to download to Tablet..

GordonT — Sat, 04 May 2024 17:18:01 GMT

A1 v2.01

A6700 v1.03

Creators App v2.3.1 , is this the latest ?

Re: Flat battery after using Creators App to download to Tablet..

Anonymous — Wed, 22 May 2024 16:25:27 GMT

Yes, these are the latest version, but let me ask you some questions just to get a clear view of what's happening:

- Are you using original batteries? Can you provide us pics of the front and the back of all tested batteries?
- Is the issue happening only when transferring files or also when controlling the camera in remote using the app?
- Is the issue happening when no lens or a lens different from the SEL200600G is connected?
- Is the issue still happening if, after using the app, you disconnect camera and smartphone?

Re: Flat battery after using Creators App to download to Tablet..

GordonT — Wed, 22 May 2024 18:53:28 GMT

All original sony batteries that came with the cameras.

Only tried it with Creators App download. Doesn't happen every time.

Happens with A1 and A6700, ie my only cameras using Creator App.

Not only with 200-600 lens.

Downloading with Samsung tablet or Google Pixel 7a.

Another issue is l can't always switch the A1 on after downloading. ( see another thread of mine).

Seems to me the WiFi doesn't switch off even if the camera is switched off after downloading.

Re: Flat battery after using Creators App to download to Tablet..

GordonT — Wed, 22 May 2024 17:51:15 GMT

Re: Flat battery after using Creators App to download to Tablet..

Anonymous — Wed, 29 May 2024 15:09:03 GMT

Hey @GordonT

Can you try to disconnect the camera and smartphone/tablet after using the app, and confirm the outcome?

Re: Flat battery after using Creators App to download to Tablet..

GordonT — Wed, 29 May 2024 15:19:42 GMT

I stop the creator app, and the app process running in the background, and then switch off the camera.

Often the A1 will not switch back on after this and needs the battery removing and reinserting to allow the A1 to work again.

I don't leave it every time without doing this to see if the battery goes flat.

I can provide a video showing what happens ( l have already sent the details and video to my local sony dealer to see if they can action this)

Re: Flat battery after using Creators App to download to Tablet..

GordonT — Thu, 30 May 2024 21:09:08 GMT

Done 1 more test.

A1, 70-200 mk2. Samsung Tablet.

Downloaded one image to tablet with Creators App.

Stopped App on tablet, but not background app. (NOTE if l use my google pixel 7a l get same results but it doesn't show me a background app is running as clear as the samsung tablet.)

A1 said 83% battery, switched it off.

A1 wouldn't switch on.

Waited 30 minutes.

A1 still wouldn't switch on.

Removed A1 battery and re-inserted it.

A1 now reads 71% battery, so presumably something was still running in A1 for 30 minutes ?

Further testing...

Tried another 5 times with a mixture of stopping the background app or not.

It failed after the 5th time, not stopping the background app, and the A1 wouldn't switch on again.

So it's is possible it's more likely to fail if the background app isn't stopped before you switch off the A1. Although not definitive. Battery 69%

I'm waiting 3 hours to see the battery level...

After 3 hours... A1 wont switch on... remove battery...reinsert......completely flat battery !!!

Re: Flat battery after using Creators App to download to Tablet..

GordonT — Fri, 31 May 2024 17:59:17 GMT

Tried the A6700 again..

Similar to A1, after downloading image with Creators App and switching camera off, the camera won't switch back on without removing and reinserting the battery.

Can anybody else reproduce this issue with Creators App ?

Re: Flat battery after using Creators App to download to Tablet..

Anonymous — Sun, 09 Jun 2024 14:06:29 GMT

Hey @GordonT

Could you try to save all the camera settings and share the camera setting file with us? You can find the instructions here: https://helpguide.sony.net/ilc/2420/v1/en/contents/0601_save_load_settings.html?search=save

After saving the camera settings, you can find the file as follows:
-set the camera USB mode in mass storage mode
-connect the camera to a computer
-USB Drive --> PRIVATE --> SONY --> SETTING --> 7CM2 --> CAMSET --> Here CX will find the camera setting file (CAMSETxx.DAT)

Re: Flat battery after using Creators App to download to Tablet..

GordonT — Wed, 19 Jun 2024 16:20:20 GMT

How do l upload the DAT on here ?

Re: Flat battery after using Creators App to download to Tablet..

Anonymous — Mon, 24 Jun 2024 15:40:14 GMT

Try to convert it to PDF or you may try to take screenshots a and post here. @GordonT

Re: Flat battery after using Creators App to download to Tablet..

Arn4ud — Tue, 09 Jul 2024 15:16:01 GMT

Hello,

I have the same issue with A7c ii

It happens to me using Creators' App both on iPad and iPhone.

I was carefully reverting to Airplane mode to avoid this issue but today it happened even atfer switching the a7c ii in airplane mode... I was surprised to have the camera hot two hours afer and I could not switch it on. And when I put a new battery it was already in airplaine mode...

Warm regards,

Arnaud

Re: Flat battery after using Creators App to download to Tablet..

Arn4ud — Tue, 09 Jul 2024 15:43:15 GMT

Here are my setting : https://filebin.net/ut3z8u8igxop4jxz

Re: Flat battery after using Creators App to download to Tablet..

GordonT — Wed, 10 Jul 2024 07:53:50 GMT

At last, someone else has seen the issue !

It's very repeatable on my A1 and A6700, on a Samsung tablet or pixel 7a.

If l switch off the camera after the download the camera may recover after a time, but of l stop the app then the switch off the camera it probably can't be switched back on, and maybe warm after a while, and eventually the battery will be flat. Removing and reinserting the battery solves it.

Re: Flat battery after using Creators App to download to Tablet..

Arn4ud — Wed, 10 Jul 2024 13:38:35 GMT

Are we only 2 using this feature ?

I’m now very reluctant to use the app to transfer pictures…

I really need to be able to quickly share pictures with my phone but if the downside is a huge risk to have the battery flat this is not possible.

Re: Flat battery after using Creators App to download to Tablet..

Anonymous — Wed, 17 Jul 2024 16:58:04 GMT

Hey, have you tried to factory reset the camera? Test another battery?